City Operations & Partnerships Lead - Sukabumi

Grab; Kota Bandung; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

GrabFlex benefits

Parental and Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Job summary

Grab is seeking a City Associate based in Sukabumi, Indonesia to manage and optimize local operations, ensuring reliable service delivery and a positive experience for customers and partners. You will collaborate with the West Java team to drive performance and growth while upholding Grab's standards.

You will build strategic relationships with government, communities, vendors, drivers, and merchants; analyze market trends; and implement improvements across service touchpoints.

Qualifications

• Bachelor's degree in any field.
• At least 1 year of experience managing local operations and improving customer or partner satisfaction.
• Strong knowledge of Sukabumi and the broader West Java market, including local culture and business practices.

Responsibilities

• Manage daily operations in Sukabumi, ensuring reliable service delivery and a positive experience for customers and partners.
• Build and maintain strategic relationships with local government, communities, vendors, driver-partners, merchant-partners, and other stakeholders.
• Implement, monitor, and improve service-quality standards across customer and partner touchpoints.
• Analyze local market trends, operational performance, and competitor activities to identify challenges and growth opportunities.
• Manage and resolve operational escalations, customer concerns, and partner issues promptly and effectively.
• Coordinate with West Java and cross-functional teams to improve service offerings and operational efficiency.
• Prepare regular reports covering key performance indicators, operational challenges, market insights, and recommended actions.
• Ensure all local operations comply with government regulations, company policies, and Grab's operational standards.

Skills

Operations management

Stakeholder relations

Customer service

Education

Bachelor's degree

Job description

Grab is seeking a City Associate based in Sukabumi, Indonesia to manage and optimize local operations, ensuring reliable service delivery and a positive experience for customers and partners. You will collaborate with the West Java team to drive performance and growth while upholding Grab's standards.

You will build strategic relationships with government, communities, vendors, drivers, and merchants; analyze market trends; and implement improvements across service touchpoints.