Assistant Manager, Partner Engagement & Programs (Jakarta)

Grab; Jakarta Pusat; In loco; IDR 245.520.000 - 424.080.000; Tempo pieno

Vantaggi offerti da questo lavoro

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Descrizione del lavoro

Grab is seeking a Partner Engagement Business Partner to translate city priorities into actionable plans, guiding Jakarta teams on engagement best practices and turning driver feedback into improvements. You will be based onsite in our Jakarta Office.

You will drive governance, support program launches, and maintain engagement guides and KPI dashboards using Excel and Power BI, while traveling as needed. Join a team that values impact and inclusion.

Competenze

• Bachelor's degree from any major.
• 3-5 years coordinating operations or partner/community programs.
• Proficiency with data analysis tools (MS Excel, Power BI).
• Experience with KPI tracking and reporting.
• Experience facilitating briefings and concise updates.
• Proficiency in Bahasa Indonesia and English; comfortable with spreadsheets and presentation tools.
• Willingness to travel to cities as needed.
• Experience with driver-partner engagement or CRM/issue-tracking is preferred.

Mansioni

• Drive planning and governance: Track engagement plans, identify owners and deadlines, monitor risks and decisions, and follow up until actions are completed.
• Improve community engagement: Guide city teams on Kopdar planning and execution; review attendance, feedback, follow-up activities, and quality metrics.
• Support program launches: Prepare comprehensive briefings, FAQs, and readiness checklists; relay city feedback to program owners.
• Turn feedback into action: Summarize territory insights and unresolved issues; coordinate escalation to drive resolution and improvement.
• Improve team processes: Maintain engagement guides, stakeholder maps, and tracking systems; streamline recurring reporting.

Conoscenze

KPI tracking

Data analysis

Stakeholder engagement

Presentations

Languages (Bahasa Indonesia & English)

Willingness to travel

Formazione

Bachelor's degree (any major)

Strumenti

MS Excel

Power BI

Descrizione del lavoro

Grab is seeking a Partner Engagement Business Partner to translate city priorities into actionable plans, guiding Jakarta teams on engagement best practices and turning driver feedback into improvements. You will be based onsite in our Jakarta Office.

You will drive governance, support program launches, and maintain engagement guides and KPI dashboards using Excel and Power BI, while traveling as needed. Join a team that values impact and inclusion.