Partner Engagement Lead — Jakarta Field Programs

PT Solusi Transportasi Indonesia; Jakarta Pusat; On-site; IDR 520,000,000 - 750,000,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork differentiated hours

Job summary

Grab is seeking an on-site Partner Engagement Assistant Manager in Jakarta to turn engagement priorities into actionable plans across your territories. You will guide city teams on engagement best practices and translate driver feedback into practical improvements that strengthen our driver-partner ecosystem.

Reporting to the Manager, Partner Engagement, you will drive governance, support program launches, and maintain engagement guides while coordinating with regional and central teams.

Qualifications

• Bachelor's degree from any major.
• 3–5 years of experience coordinating operations, partner/community programs.
• Proficiency in data analysis tools such as MS Excel and comfortable with spreadsheets and presentation tools.
• Experience with KPI tracking and reporting.
• Experience in facilitating briefings and writing concise updates.
• Working proficiency in Bahasa Indonesia and English.
• Willingness to visit cities when the work requires it.
• Preferably has experience with driver-partner engagement, community programs or CRM/issue-tracking workflows.

Responsibilities

• Drive planning and governance across engagement plans with owners and deadlines.
• Improve community engagement through Kopdar planning, attendance review, and quality metrics.
• Support program launches with comprehensive briefings, FAQs, and readiness checklists.
• Turn driver feedback into actionable improvements and coordinate escalation when needed.
• Maintain engagement guides, stakeholder maps, and tracking systems to enhance efficiency.

Skills

Data analysis

KPI tracking

Partner engagement

Communication

Bahasa Indonesia & English

Education

Bachelor's degree

Tools

MS Excel

Job description

Grab is seeking an on-site Partner Engagement Assistant Manager in Jakarta to turn engagement priorities into actionable plans across your territories. You will guide city teams on engagement best practices and translate driver feedback into practical improvements that strengthen our driver-partner ecosystem.

Reporting to the Manager, Partner Engagement, you will drive governance, support program launches, and maintain engagement guides while coordinating with regional and central teams.