Part-Time Customer Support Specialist — Live-Platform

Beyond Techlink Limited; Jakarta Pusat; Sur place; IDR 55 104 000 - 82 656 000; Temps partiel

Résumé du poste

Beyond Techlink Limited in Jakarta is seeking a part-time customer support specialist to resolve inquiries and platform issues raised by users, hosts, and agencies. You will communicate policies clearly and help users navigate event rules and revenue settlements.

This role requires good English, strong communication and documentation skills, and a service-oriented mindset. Expect afternoon to evening shifts in a fast-paced live-stream environment, with a focus on customer satisfaction and timely

Qualifications

• Resident of Indonesia; Available for part-time work.
• Familiar with social/voice/live-stream products; customer service experience preferred.
• Service-oriented, patient, and professional in all work situations.
• Good English skills for daily business communication.
• Strong communication, organizational, and documentation skills to convey information effectively.

Responsabilités

• Resolve inquiries and platform issues raised by users, hosts, and agencies.
• Understand and accurately communicate platform policies, including event rules, revenue settlements, and violation handling.
• Collect user feedback and suggestions, and promptly report unusual issues to the team.
• Communicate effectively with users in daily interactions to improve service quality and user satisfaction.

Connaissances

Customer service

Communication

English proficiency

Organizational skills

Documentation

Description du poste

Beyond Techlink Limited in Jakarta is seeking a part-time customer support specialist to resolve inquiries and platform issues raised by users, hosts, and agencies. You will communicate policies clearly and help users navigate event rules and revenue settlements.

This role requires good English, strong communication and documentation skills, and a service-oriented mindset. Expect afternoon to evening shifts in a fast-paced live-stream environment, with a focus on customer satisfaction and timely