Tech Support

TP; Provinsi Bali; On-site; IDR 36,000,000 - 72,000,000; Full time

Job summary

TP in Bali is seeking an English-speaking Tech Support Specialist to provide exceptional customer and technical support. You will troubleshoot product issues and guide customers through solutions to ensure a positive user experience.

The role requires working a permanent night shift onsite in Bali, with 1+ year in technical support or customer service and solid English communication skills (C1). Strong problem-solving abilities and familiarity with accounting software are a plus.

Qualifications

• Diploma or Bachelor's Degree in IT, Accounting, Business, or related field.
• Fluent English communication skills (C1), both written and verbal.
• Willing to work permanent night shift.
• Minimum 1+ year of experience in Technical Support or Customer Service for software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems and helpdesk tools.
• Strong problem-solving and analytical skills.
• Able to work fully onsite in Bali.

Responsibilities

• Provide technical support to customers via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues promptly and professionally.
• Manage and track customer inquiries through helpdesk platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Skills

Technical support

Customer service

Troubleshooting

English proficiency

Night shift

Helpdesk knowledge

Education

Diploma or Bachelor's Degree

Tools

Ticketing systems

Helpdesk software

Accounting software

Job description

We are looking for an English speaking Tech Support Specialist to provide exceptional customer and technical support for our client operating within the tech industry. You will troubleshoot product issues, guide customers through solutions, and ensure a positive user experience.

Key Responsibilities

• Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage and track customer inquiries through helpdesk and ticketing platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Requirements

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (minimum C1 level), both written and verbal.
• Willing to work permanent night shift.
• Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.
• Strong problem-solving and analytical skills.
• Able to work fully onsite in Bali.