Customer Service

Remote Freelance; Jakarta Pusat; A distancia; IDR 34.440.000 - 55.104.000; A tiempo parcial

Descripción de la vacante

Remote Freelance is seeking a part-time customer service specialist to manage inquiries and platform issues for users, hosts, and agencies. The role emphasizes clear communication of policies and prompt resolution of concerns.

Responsibilities include collecting feedback, reporting anomalies, and maintaining high service quality through daily user interactions. Indonesian residency is required for this remote position.

Formación

• Residency in Indonesia; available for part-time work.
• Familiar with social/voice/live-stream products; customer service experience is preferred.
• Service-oriented, patient, and professional in all work situations.

Responsabilidades

• Handle inquiries and platform issues raised by users, hosts, and agencies.
• Communicate platform policies clearly, including event rules, revenue settlements, and violation handling.
• Collect user feedback and report unusual issues promptly to the team.
• Interact with users daily to improve service quality and user satisfaction.

Conocimientos

Customer service

Clear communication

Patience

Herramientas

Live-stream platforms

Descripción del empleo

Resolve inquiries and platform issues raised by users, hosts, and agencies.

Understand and accurately communicate platform policies, including event rules, revenue settlements, and violation handling.

Collect user feedback and suggestions, and promptly report unusual issues to the team.

Communicate effectively with users in daily interactions to improve service quality and user satisfaction.

Qualifications

Resident of Indonesia; Available for part-time work.

Familiar with social/voice/live-stream products; Customer service experience is preferred.

Service-oriented, patient, and professional in all work situations.