Customer Success & Support Specialist

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT. MAGADA TIRTA AMERTA invites applicants for a Customer Service/Acquisition role based in Indonesia. You will guide consumers and partners in using products, handle inquiries and disputes, and deliver excellent service to maintain strong relationships.

The ideal candidate has a D3/S1 degree with a minimum GPA 2.75, strong Bahasa and English communication, 50 WPM typing, empathy, energy, and adaptability. Fresh graduates are welcome with up to 2 years of experience.

Qualifications

• Min D3/S1 degree with a GPA of 2.75.
• Clear articulation and good communication in Bahasa.
• Experience in customer service or sales.
• Typing speed of 50 WPM with 90% accuracy.
• Able to speak English with at least passive proficiency.

Responsibilities

• Guide consumers and partners in using our products.
• Manage service inquiries and disputes.
• Provide excellent customer service to our consumer and partner base.
• Maintain good relationships and community-building with our consumers and partners.
• Support projects from registration, acquisition, and sales transactions.
• Educate consumers and partners on products and campaigns, and troubleshoot issues.

Skills

Customer Service

Communication

English (passive)

Typing 50 WPM

Empathy

Adaptability

Sales Experience

Education

D3/S1 degree GPA 2.75

Job description

PT. MAGADA TIRTA AMERTA invites applicants for a Customer Service/Acquisition role based in Indonesia. You will guide consumers and partners in using products, handle inquiries and disputes, and deliver excellent service to maintain strong relationships.

The ideal candidate has a D3/S1 degree with a minimum GPA 2.75, strong Bahasa and English communication, 50 WPM typing, empathy, energy, and adaptability. Fresh graduates are welcome with up to 2 years of experience.