Padel Supervisor

Pengiklan Anonim; Tangerang Selatan; Presencial; IDR 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

Pengiklan Anonim is seeking a hands-on Supervisor to lead our frontline team at a Padel club in Tangerang Selatan. You will manage daily operations, coordinate reception, court attendants, and maintenance tasks to ensure a warm, resort-like guest experience.

You will drive smooth check-ins, court bookings, and payments while guiding staff on service standards. The role requires strong leadership, excellent communication, and the ability to stay calm during busy periods.

Formación

• Minimum 2 years of relevant supervisory experience in hospitality, hotels, resorts, or similar venues.

Responsabilidades

• Supervise daily club operations, including opening, shift handovers, and closing.
• Lead and coordinate receptionists, greeters, court attendants, security, and housekeeping.
• Ensure a seamless guest experience from arrival to departure.
• Oversee bookings, session schedules, racket rentals, payments, and equipment readiness.
• Coordinate team via radios/earpieces for prompt, discreet guest service.
• Handle guest feedback and complaints professionally, escalating when needed.
• Inspect courts, lounges, toilets, and changing rooms for cleanliness and safety.
• Organize staff assignments and breaks to maintain coverage.
• Coach staff on hospitality standards, communication, grooming, and teamwork.
• Monitor supplies, rental gear, and daily transaction records; report discrepancies.
• Prepare daily operation reports and support events and group bookings.

Conocimientos

Team leadership

Communication

Problem-solving

Organizational skills

Guest service mindset

Grooming & presentation

Bahasa Indonesia communication

Herramientas

Booking systems

POS systems

Google Workspace

Descripción del empleo

We are a Padel club built around thoughtful hospitality, community, and a welcoming atmosphere. We aim to make every visit feel like a moment at a resort, from a warm arrival to attentive service on the court.

We are looking for a hands-on Supervisor to lead our frontline team, manage daily operations, and deliver consistently excellent service.

Key Responsibilities

Supervise daily club operations, including opening, shift handovers, and closing.

Lead and coordinate receptionists, greeters, court attendants, security, and housekeeping.

Ensure a seamless guest experience from arrival and check-in to court assistance and departure.

Oversee court bookings, session schedules, racket rentals, payments, and equipment readiness.

Coordinate the team through radios and earpieces to respond promptly and discreetly to guest requests.

Handle guest feedback and complaints professionally, resolving issues and escalating when necessary.

Inspect courts, lounge areas, toilets, and changing rooms to maintain cleanliness, safety, and presentation.

Organize staff assignments and breaks to maintain service coverage.

Coach staff on hospitality standards, communication, grooming, and teamwork.

Monitor supplies, rental equipment, and daily transaction records; report discrepancies and maintenance needs.

Prepare daily operational reports and support club events and group bookings.

Requirements

Minimum 2 years of relevant experience in hotels, resorts, restaurants, sports clubs, or other hospitality businesses, including experience as a supervisor or team leader.

Strong guest-service mindset with a warm, attentive, and proactive approach.

Confident leading a team and staying calm during busy periods.

Good communication, problem-solving, and organizational skills.

Maintain neat grooming, good personal hygiene, and a professional presentation in accordance with the club’s uniform standards.

Able to perform the essential duties of an active, floor-based role, including regular movement throughout the venue, court inspections, and guest assistance, with reasonable accommodation where needed.

Comfortable using booking systems, POS systems, and basic Google Workspace.

Able to communicate clearly in Bahasa Indonesia; conversational English is an advantage.

Willing to work shifts, weekends, and public holidays.

An interest in sports, wellness, and an active lifestyle is an advantage. Prior padel experience is an advantage.

Who We’re Looking For

You enjoy being present on the floor, notice details before guests need to ask, and take ownership of problems. You know how to make guests feel welcome while keeping your team organized, supported, and accountable.