Club Manager

Tamora Padel Club; Batam; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

Tamora Padel Academy is seeking a Club Manager to oversee daily operations, ensuring excellent guest experiences, smooth facility management, and strong financial performance. You will lead diverse teams, monitor KPIs, and drive revenue while maintaining brand standards.

The role requires a Bachelor’s degree and 3–5 years of management experience in sports clubs or lifestyle hospitality, with fluent English and Bahasa Indonesia.

Qualifications

• Bachelor’s degree in business, hospitality, sports management, or related field.
• 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations.
• Experience in a sports club or lifestyle hospitality environment preferred.
• Knowledge of padel, tennis, or racket sports is a strong advantage.
• Fluent in English and Bahasa Indonesia.

Responsibilities

• Drive membership sales and court utilization.
• Support marketing campaigns, tournaments, and sponsorship activations.
• Track KPIs for membership growth, coaching sessions, and event participation.
• Manage daily sales, POS reports.
• Monitor booking and membership revenue targets.
• Prepare weekly and monthly operational reports.
• Recruit, train, and manage operational teams.
• Supervise coaches’ schedules and lesson bookings.
• Maintain high morale, professionalism, and performance.
• Conduct staff meetings and evaluations.
• Assist daily club operations and ensure courts, booking systems, and facilities function optimally.
• Maintain cleanliness, safety, and upkeep of all areas.
• Coordinate maintenance, repairs, and inventory.
• Deliver premium guest experiences aligned with brand values.
• Supervise front desk and customer service teams.
• Handle guest feedback and manage VIP relations.
• Support local events and community activities.
• Submit weekly operational reports to Regional Manager.
• Participate in monthly reviews and planning sessions.
• Implement new HQ initiatives, software, or SOP rollouts.

Skills

Leadership

Communication

Guest service

Multitasking

Budgeting

Team management

Digital tools

Education

Bachelor’s Degree in Business, Hospitality, Sports Management, or related field

Tools

POS systems

Booking systems

Digital tools

Job description

The Club Manager will assist in overseeing all day-to-day operations of Tamora Padel Academy — ensuring smooth facility management, excellent customer service, efficient staff performance, and achievement of business goals.

The Club Manager is responsible for assisting daily operations and performance of a Padel Club and Academy, ensuring smooth operations, excellent customer experience, financial health, and brand consistency

REQUIREMENTS

• Bachelor’s Degree in Business, Hospitality, Sports Management, or related field.
• Minimum 3–5 years of management experience in sports clubs, gyms, hotels, or F&B operations.
• Experience in a sports club or lifestyle hospitality environment preferred.
• Knowledge of padel, tennis, or racket sports is a strong advantage.
• Strong leadership and communication skills — able to manage diverse teams.
• Excellent organizational, multitasking, and problem-solving abilities.
• Customer-centric mindset with a high standard for guest satisfaction.
• Financial literacy: budgeting, cost control, and reporting skills.
• Tech-savvy: experience with POS, booking systems, and digital tools.
• Fluent in English and Bahasa Indonesia.

JOB DESCRIPTION

• Drive membership sales and court utilization.
• Support marketing campaigns, tournaments, and sponsorship activations.
• Track KPIs for membership growth, coaching sessions, and event participation.
• Manage daily sales, POS reports.
• Monitor booking and membership revenue targets.
• Prepare weekly and monthly operational reports.

Team Management

• Recruit, train, and manage operational teams.
• Supervise coaches’ schedules and lesson bookings.
• Maintain high morale, professionalism, and performance.
• Conduct staff meetings and evaluations.

Operations & Facility Management

• Assist daily club operations and ensure courts, booking systems, and facilities function optimally.
• Maintain cleanliness, safety, and upkeep of all areas.
• Coordinate maintenance, repairs, and inventory.

Customer Experience

• Deliver premium guest experiences aligned with brand values.
• Supervise front desk and customer service teams.
• Handle guest feedback and manage VIP relations.
• Support local events and community activities.

Reporting & Coordination

• Submit weekly operational reports to Regional Manager.
• Participate in monthly reviews and planning sessions.
• Implement new HQ initiatives, software, or SOP rollouts.