Padel Club Guest Experience Concierge

Pengiklan Anonim; Tangerang Selatan; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Pengiklan Anonim, a friendly padel club in Indonesia, invites a receptionist to welcome guests, manage bookings, and support front-desk operations with warmth and efficiency.

Responsibilities include greeting guests, handling check-ins, processing payments, managing court bookings, and assisting with pro shop sales. The ideal candidate is detail-oriented, service-minded, and comfortable using booking and POS systems, with good Bahasa Indonesia and basic English.

Qualifications

• Previous experience in reception, customer service, or hospitality is preferred.
• Fresh graduates with strong communication skills are welcome.
• A warm, attentive, and proactive approach to guest service.
• Strong attention to detail when managing bookings, payments, and stock records.
• Able to multitask and remain calm and courteous during busy periods.
• Comfortable using booking systems, POS systems, WhatsApp Business, and basic Google Workspace.
• Comfortable assisting with retail sales and operating a digital music player.
• Able to communicate clearly in Bahasa Indonesia; conversational English is an advantage.
• Maintain neat grooming, good personal hygiene, and a professional presentation in accordance with the club’s uniform standards.
• Reliable, responsible, and comfortable working closely with a team.
• Willing to work shifts, weekends, and public holidays.
• An interest in sports, wellness, and an active lifestyle is an advantage. Prior padel experience is also an advantage.

Responsibilities

• Welcome guests warmly and provide efficient check-in and check-out service.
• Manage court bookings, availability, schedule changes, and cancellations according to club policies.
• Respond to enquiries in person, by phone, through WhatsApp, and on booking platforms.
• Explain court options, prices, rental equipment, club facilities, and policies clearly.
• Process payments, issue receipts, and reconcile daily transactions accurately.
• Coordinate racket rentals and returns, keeping accurate equipment records.
• Handle pro shop sales, including tennis balls, socks, and padel accessories; assist guests with product enquiries and purchases.
• Keep pro shop displays tidy, clearly priced, and well stocked.
• Record product sales, monitor stock levels, assist with stock counts, and report replenishment needs or discrepancies to the supervisor.
• Operate the lounge music player, following approved playlists and adjusting volume to maintain a welcoming atmosphere.
• Work closely with greeters and court attendants to ensure courts and equipment are ready for arriving guests.
• Use radios and earpieces to communicate guest requests promptly and discreetly.
• Handle routine guest concerns professionally and elevate issues to the supervisor when needed.
• Maintain a tidy, organized, and welcoming reception area.
• Keep booking records and guest information accurate and confidential.
• Complete shift handovers, highlighting upcoming bookings, outstanding payments, and special requests.

Skills

Customer service

Hospitality

Multitasking

Attention to detail

Bahasa Indonesia

English

Tools

Booking systems

POS systems

WhatsApp Business

Google Workspace

Job description

Pengiklan Anonim, a friendly padel club in Indonesia, invites a receptionist to welcome guests, manage bookings, and support front-desk operations with warmth and efficiency.

Responsibilities include greeting guests, handling check-ins, processing payments, managing court bookings, and assisting with pro shop sales. The ideal candidate is detail-oriented, service-minded, and comfortable using booking and POS systems, with good Bahasa Indonesia and basic English.