Padel Club Experience & Growth Lead

Tamora Group; Batam; On-site; IDR 150,000,000 - 210,000,000; Full time

Job summary

The Tamora Group is seeking a Padel Club Manager to lead daily operations, drive member satisfaction, and grow revenue in our Batam padel club. You will oversee facilities, scheduling, staff, and events while ensuring compliance and safety standards.

The role requires strong leadership, sports facility experience, and exceptional communication in English and Bahasa Indonesia, with a passion for community building and service quality.

Qualifications

• 2–4 years of experience in club management, sports facility, hospitality, or similar environment.
• Strong leadership and people management skills.
• Good understanding of sports operations, preferably racket sports.
• Excellent communication and interpersonal skills.
• Commercial mindset with ability to drive revenue and memberships.

Responsibilities

• Oversee day-to-day operations of the padel club to ensure smooth and efficient running.
• Manage facility usage, court scheduling, and member bookings.
• Ensure high standards of customer service and member satisfaction.
• Lead, supervise, and coordinate all club staff (coaches, front office, operations team).
• Develop and implement membership growth strategies and retention programs.
• Organize tournaments, social events, and community activities to increase engagement.
• Monitor club revenue streams including memberships, court rentals, coaching, and events.
• Control operational costs and ensure efficient budget utilization.
• Coordinate maintenance of facilities, equipment, and club infrastructure.
• Handle customer feedback, complaints, and service improvements.
• Work closely with management on business development and strategic planning.
• Ensure compliance with company policies and safety standards.
• Support marketing initiatives to promote the club and attract new members.
• Prepare operational and performance reports for management.

Skills

Leadership

People management

Operations management

Customer service

Sports facility operations

English language

Bahasa Indonesia

Budgeting

Event management

Job description

The Tamora Group is seeking a Padel Club Manager to lead daily operations, drive member satisfaction, and grow revenue in our Batam padel club. You will oversee facilities, scheduling, staff, and events while ensuring compliance and safety standards.

The role requires strong leadership, sports facility experience, and exceptional communication in English and Bahasa Indonesia, with a passion for community building and service quality.