Outlet Operations Lead: Guest Experience & Team Leadership

Mövenpick Hotels & Resorts; Kuta; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning & development programs

Career growth across properties

CSR & ESG initiatives

Job summary

Accor, a global hospitality group, invites you to join our Bali outlet as the Lead. You will oversee daily outlet operations, ensuring exceptional guest experiences and adherence to service standards, while guiding a team and coordinating with the kitchen to maintain smooth service.

This role emphasizes strong leadership, guest focus, and the ability to manage performance under pressure, with opportunities for development across Accor properties worldwide.

Qualifications

• Proven experience in F&B operations with strong leadership and communication skills.
• Guest-oriented mindset with problem-solving ability and attention to detail.
• Ability to manage team performance, handle pressure, and ensure compliance with service and hygiene standards

Responsibilities

• Lead the daily operations of the outlet to deliver exceptional guest experiences and ensure service standards are met at all times.
• Supervise and guide the team, including scheduling, training, and performance support to achieve service excellence.
• Maintain smooth coordination with kitchen and other departments while monitoring inventory, cleanliness, and compliance with safety and hygiene standards

Skills

F&B operations

Leadership

Communication

Job description

Accor, a global hospitality group, invites you to join our Bali outlet as the Lead. You will oversee daily outlet operations, ensuring exceptional guest experiences and adherence to service standards, while guiding a team and coordinating with the kitchen to maintain smooth service.

This role emphasizes strong leadership, guest focus, and the ability to manage performance under pressure, with opportunities for development across Accor properties worldwide.