Outlet Manager at Hilton Garden Inn Bali Nusa Dua

Hilton Bali Resort; Kuta Selatan; On-site; IDR 120,000,000 - 190,000,000; Full time

Job summary

Hilton Bali Resort is seeking an experienced Outlet Manager to lead daily restaurant operations and create memorable guest experiences. You will oversee staff, menus, and service standards to ensure the highest quality dining experiences for hotel guests and visitors.

The role emphasizes strong leadership, operational oversight, and a focus on profitability while maintaining Hilton's hospitality values. Indonesian nationals only may apply due to local regulations, with a dynamic, guest-centric

Qualifications

• Proven experience as an Outlet Manager or similar role in high-end hotel/restaurant.
• Assistant Manager experience: 1–2 years preferred; 2–3 years as an Assistant Manager.
• High school diploma or equivalent; hospitality training is a plus.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.
• Indonesian nationals only due to local regulations.

Responsibilities

• Oversee daily outlet operations to ensure smooth service and brand standards.
• Lead, train, and motivate staff to deliver exceptional guest experiences.
• Manage guest feedback and promptly resolve issues to enhance satisfaction.
• Monitor stock levels, ordering, and costs to optimize profitability.
• Drive upselling initiatives and support revenue targets.
• Ensure health, safety, and hygiene regulations are followed in all areas.
• Coordinate with kitchen, housekeeping, and other departments for seamless service.
• Ensure compliance with food safety standards across the outlet.

Skills

Outlet management

Team leadership

Guest service

Communication

English fluency

Flexibility

Guest-focused

Indonesian national requirement

Education

High school diploma or equivalent; hospitality training is a plus

Job description

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As anOutlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
• Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
• High school diploma or equivalent; hospitality training is a plus
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts
• Due to local employment regulations, applications are open to Indonesian nationals only

Here’s what you’ll do during a typical day:

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.