Outlet Manager

Hilton Garden Inn Bali Nusa Dua; Provinsi Bali; Sur place; IDR 180 000 000 - 240 000 000; Plein temps

Avantages offerts par ce poste

Friendly hotel perks

Résumé du poste

Hilton Garden Inn Bali Nusa Dua seeks an Outlet Manager to oversee daily restaurant operations and create a warm, guest-centric atmosphere in Nusa Dua, Bali. You will develop a menu that enhances dining experiences while ensuring Brand standards and high-quality service.

Lead and train a team, manage inventory and costs, support sales targets, and ensure compliance with health and safety rules. Fluent English required; Indonesian nationality only is stated, and flexibility with shifts is

Qualifications

• Proven experience as an Outlet Manager or similar role in a high-end hotel or restaurant.
• 2–3 years as an Assistant Manager is acceptable.
• High school diploma or equivalent; hospitality training is a plus.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused; able to work flexible shifts.
• Indonesia nationality only.

Responsabilités

• Oversee daily outlet operations to ensure smooth service and brand standards.
• Lead, train, and motivate staff to deliver guest experiences.
• Manage guest feedback and resolve issues promptly.
• Monitor stock levels, control costs, and optimize profitability.
• Drive upselling, monitor sales, and support revenue targets.
• Ensure health, safety, and hygiene compliance.
• Collaborate with kitchen, housekeeping, and departments for seamless service.
• Ensure food safety standards are met.

Connaissances

Guest service

Leadership

Communication

Interpersonal skills

Flexibility

Multilingual English

Formation

High school diploma or equivalent

Hospitality training is a plus

Description du poste

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Outlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
• Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
• High school diploma or equivalent; hospitality training is a plus
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts
• Valid for Indonesia nationality only

Located in the heart of Nusa Dua, the hotel is a five-minute walk from Tanjung Benoa Beach and a 10-minute drive from Bali Nusa Dua Convention Center, Bali Collection shopping complex, and a variety of local restaurants and water sports venues.

Hilton Garden Inn Bali Nusa Dua features 159 contemporary guest rooms and suites starting from 24 square meters, including a spacious Family Room with child-friendly amenities. All rooms offer ergonomic workspaces, Peter Thomas Roth bathroom amenities and complimentary high-speed Wi-Fi. The hotel also introduces the first dedicated Kids’ Club for Hilton Garden Inn in South East Asia.