Outlet Manager

Hilton Bali Resort; Kota Bandung; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Hilton Bali Resort is seeking a Food & Beverage Outlet Manager to oversee daily outlet operations, ensuring service excellence and brand standards in a luxury hotel setting.

The role leads a team, develops menus with a focus on memorable guest experiences, and collaborates with kitchen and other departments to deliver seamless service. English fluency and hospitality experience are essential.

This position offers opportunities for career growth within a renowned global hospitality brand.

Qualifications

• Experience managing a high-end outlet in hospitality.
• Strong leadership and staff development skills.
• Excellent guest service and interpersonal abilities.

Responsibilities

• Operational Oversight: manage daily outlet operations to ensure smooth service and brand standards.
• Team Leadership: supervise, train, and motivate staff to deliver exceptional guest experiences.
• Guest Experience Management: ensure personalized service and promptly resolve guest feedback.
• Inventory & Cost Control: monitor stock levels, manage ordering, and control costs.
• Sales & Revenue Support: drive upselling initiatives and support revenue targets.
• Compliance & Hygiene: ensure health, safety and hygiene regulations are met.
• Coordination & Communication: collaborate with kitchen, housekeeping, and other departments.
• Food Safety Regulations: ensure compliance with all food safety standards.

Skills

Outlet management experience

Team leadership

Guest service excellence

English fluency

Education

High school diploma or equivalent

Hospitality training (advantage)

Job description

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blogto see why we’re more than a great place to stay—we’re a great place to work.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As anFood and Beverage Outlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
• Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
• High school diploma or equivalent; hospitality training is a plus
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Here’s what you’ll do during a typical day:

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.