Outlet Manager - Salsa Verde Italian Restaurant

Grand Hyatt; Provinsi Bali; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

Grand Hyatt Bali is seeking a dynamic Outlet Manager to lead Salsa Verde Italian Restaurant. You will oversee daily operations, ensure exceptional guest experiences, and drive operational excellence in a vibrant luxury dining venue.

The role requires leadership, hospitality expertise, and strong English communication. You will collaborate closely with kitchen, events, and other departments to maintain high standards.

Qualifications

• 1–2 years of solid experience as Outlet Manager in luxury hotels or restaurants.
• Proven leadership skills with ability to train and develop a team.
• Fluent English communication, both written and spoken.
• Experience with high-demand hospitality environments and guest service.

Responsibilities

• Oversee daily Salsa Verde operations, upholding service standards and guest satisfaction.
• Handle guest and employee inquiries courteously and resolve issues promptly.
• Align outlet operations with Hyatt’s corporate strategy and brand standards.
• Maximize team productivity through scheduling, multi-skilling, and motivation.
• Stay updated on market trends and guest preferences to stay competitive.
• Ensure grooming, punctuality, and professionalism within the team.
• Collaborate with kitchen, events, and other departments for seamless ops.

Skills

Leadership

English proficiency

Guest service mindset

Team development

Education

Diploma in Hospitality or related field

Tools

Property Management Systems

HOTSOS

BirchStreet

Job description

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic Outlet Manager with a strong background and experience in Food & Beverage to lead Salsa Verde Italian Restaurant at Grand Hyatt Bali. We are seeking a passionate hospitality professional who can inspire the team, deliver exceptional guest experiences, and drive operational excellence in our vibrant Italian dining venue.

The Outlet Manager will be responsible for overseeing the daily operations of Salsa Verde Italian Restaurant, ensuring the highest standards of service, food quality, and guest satisfaction. The role also involves handling guest and employee inquiries in a courteous and efficient manner, addressing concerns promptly, and ensuring appropriate follow-up whenever immediate solutions cannot be provided..

Manages the day-to-day operations of the assigned outlet, ensuring consistency in service standards and guest satisfaction.

Handles guest and employee inquiries courteously and efficiently, resolving issues promptly or escalating where necessary.

Aligns outlet operations with Hyatt's corporate strategy and ensures brand standards are consistently applied.

Maximizes team productivity through effective scheduling, multi-skilling, and motivation.

Keeps up to date with market trends, guest preferences, and competitor offerings to maintain a competitive edge.

Ensures the outlet team maintains high standards of grooming, punctuality, and professionalism

Works closely with kitchen, events, and other departments to deliver seamless operations.

Summary

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic Outlet Manager with a strong background and experience in Food & Beverage to lead Salsa Verde Italian Restaurant at Grand Hyatt Bali. We are seeking a passionate hospitality professional who can inspire the team, deliver exceptional guest experiences, and drive operational excellence in our vibrant Italian dining venue.

The Outlet Manager will be responsible for overseeing the daily operations of Salsa Verde Italian Restaurant, ensuring the highest standards of service, food quality, and guest satisfaction. The role also involves handling guest and employee inquiries in a courteous and efficient manner, addressing concerns promptly, and ensuring appropriate follow-up whenever immediate solutions cannot be provided..

• Manages the day-to-day operations of the assigned outlet, ensuring consistency in service standards and guest satisfaction.

• Handles guest and employee inquiries courteously and efficiently, resolving issues promptly or escalating where necessary.

• Aligns outlet operations with Hyatt's corporate strategy and ensures brand standards are consistently applied.

• Maximizes team productivity through effective scheduling, multi-skilling, and motivation.

• Keeps up to date with market trends, guest preferences, and competitor offerings to maintain a competitive edge.

• Ensures the outlet team maintains high standards of grooming, punctuality, and professionalism

• Works closely with kitchen, events, and other departments to deliver seamless operations.

Qualifications

• Minimum of 1-2 years of solid experience as Outlet Manager in a large 5-star luxury hotel or Restaurants

• Has a solid background in working in a high-demand business environment.

• Has strong leadership skills, train and develop team, and is a role model.

• Eloquent in English communication in both written and spoken.

• Is well versed in working with Property Management Systems, experience with, HOTSOS, BIRCHSTREET is a plus.

• Has proven track of working with timelines and targets.

• Highly conscientious and diligent.

• Diploma in Hospitality or other relevant fields. A Bachelor's Degree is a plus.