Store Manager

KOPIKINA INDONESIA; Jakarta Timur; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

KOPIKINA INDONESIA in Jakarta seeks an experienced Store Manager to oversee operations across the customer journey. You will lead recruitment, coaching, scheduling, and performance management for store staff, ensuring top-notch service and cost controls.

Responsibilities include driving sales through promotions, managing COGS, and coordinating with vendors, authorities, and partners while maintaining SOPs and compliance during peak hours.

Qualifications

• Have relevant educational background in Hospitality or a related field.
• Proven experience in store or outlet management within F&B (minimum 2–3 years; prior Store Manager or relevant experience preferred).
• Strong leadership and people-management skills; experience leading large teams is an advantage.
• Demonstrated ability to meet sales targets and manage costs (COGS, staffing).
• Proficient in reading and interpreting sales reports, KPIs, and basic P&L.
• Excellent communication and customer-handling skills.
• Experience managing vendor/partner relationships and stakeholder coordination.
• Solid knowledge of operational best practices (SOPs, hygiene, safety, and environmental compliance).
• Organized, detail-oriented, and able to work under pressure during peak hours.
• Flexible availability, including shifts, weekends, and peak periods.

Responsibilities

• Lead recruitment, onboarding, scheduling, and performance management for store staff.
• Run hospitality training, role-plays, and on-site coaching for floor, kitchen, bar, security, and valet teams.
• Foster a disciplined, collaborative, and customer-focused team culture.
• Achieve store sales targets through direct coaching, local promotions, and operational optimization.
• Control Bar & Kitchen COGS; optimize portioning, inventory, and waste reduction.
• Monitor basic P&L indicators, labor efficiency, and recommend cost-control actions.
• Handle escalated customer complaints professionally and conduct random product quality checks.
• Collect customer feedback and perform competitor benchmarking to improve service and offerings.
• Coordinate external partners (Chope, Grab/GoFood, valet, local community, authorities) to ensure smooth collaboration.
• Prepare daily/weekly/monthly reports: sales, KPIs, operational incidents, and SOP recommendations.
• Regularly review and update SOPs to align with industry best practices and company policy.
• Supervise peak-hour operations (e.g., Friday/Saturday nights) to maintain standards.

Skills

Leadership

People management

Sales optimization

COGS control

KPIs & P&L

Customer handling

Vendor coordination

SOPs & compliance

Peak hours management

Shift scheduling

Education

Hospitality management degree

Job description

Ensure service standards are delivered across the entire customer journey (from parking to departure).

Conduct daily/periodic checks of store operations; identify and resolve operational issues promptly.

Enforce SOP compliance and drive process improvements when needed.

Team Management & People Development

Lead recruitment, onboarding, scheduling, and performance management for store staff.

Run hospitality training, role-plays, and on-site coaching for floor, kitchen, bar, security, and valet teams.

Foster a disciplined, collaborative, and customer-focused team culture.

Achieve store sales targets through direct coaching, local promotions, and operational optimization.

Control Bar & Kitchen COGS; optimize portioning, inventory, and waste reduction.

Monitor basic P&L indicators, labor efficiency, and recommend cost-control actions.

Customer Experience & Quality Control

Handle escalated customer complaints professionally and conduct random product quality checks.

Collect customer feedback and perform competitor benchmarking to improve service and offerings.

Third-party & Stakeholder Coordination

Coordinate external partners (Chope, Grab/GoFood, valet, local community, authorities) to ensure smooth collaboration.

Communicate and roll out new policies and regulations across divisions.

Prepare daily/weekly/monthly reports: sales, KPIs, operational incidents, and SOP recommendations.

Regularly review and update SOPs to align with industry best practices and company policy.

Supervise peak-hour operations (e.g., Friday/Saturday nights) to maintain standards.

Qualifications:

Have relevant educational background in Hospitality or a related field.

Proven experience in store or outlet management within F&B (minimum 2–3 years; prior Store Manager or relevant experience preferred).

Strong leadership and people-management skills; experience leading large teams is an advantage.

Demonstrated ability to meet sales targets and manage costs (COGS, staffing).

Proficient in reading and interpreting sales reports, KPIs, and basic P&L.

Excellent communication and customer-handling skills.

Experience managing vendor/partner relationships and stakeholder coordination.

Solid knowledge of operational best practices (SOPs, hygiene, safety, and environmental compliance).

Organized, detail-oriented, and able to work under pressure during peak hours.

Flexible availability, including shifts, weekends, and peak periods.