Outlet Manager: P&L, Team Leadership, Guest Experience

Panna Hospitality Group; Jakarta Utara; Vor Ort; IDR 167.400.000 - 234.360.000; Vollzeit

Zusammenfassung

Panna Hospitality Group is seeking an experienced Restaurant Manager to oversee daily outlet operations in Jakarta, ensuring guest satisfaction, consistent food and service quality, and adherence to SOPs.

You will manage P&L, inventories, and lead a 15+ person team, while collaborating with Marketing on promotions and events, driving revenue targets and operational efficiency across outlets in PIK and BSD.

Qualifikationen

• Leadership and people management skills.
• Strong communication and problem-solving abilities.
• Proficiency with POS systems and Excel/Google Sheets.

Aufgaben

• Lead daily outlet operations from opening to closing per SOPs.
• Deliver consistent food quality, service standards, and guest experience.
• Handle guest complaints and monitor online reviews with corrective actions.
• Achieve monthly revenue targets and control COGS, waste, and operating costs.
• Ensure accurate daily cashier closing and payment reconciliation.
• Oversee inventory, stock opname, and stock requests to Purchasing and Central Kitchen.
• Recruit, train, schedule, and evaluate the outlet team.
• Coordinate with Marketing on in-store promotions and events.
• Report outlet KPIs and performance to management weekly.

Jobbeschreibung

Panna Hospitality Group is seeking an experienced Restaurant Manager to oversee daily outlet operations in Jakarta, ensuring guest satisfaction, consistent food and service quality, and adherence to SOPs.

You will manage P&L, inventories, and lead a 15+ person team, while collaborating with Marketing on promotions and events, driving revenue targets and operational efficiency across outlets in PIK and BSD.