Outlet Manager

PT Upartners Sukses Bersama; Jakarta Pusat; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Upartners Sukses Bersama in Jakarta seeks an experienced F&B/Restaurant Operations Manager to oversee daily FOH operations and ensure smooth outlet activities. You will lead service standards, hospitality, cleanliness, and product quality while coaching the outlet team.

You will manage shifts, schedules, discipline, and daily performance, monitor customer satisfaction, handle complaints, and coordinate with management on outlet operations and reporting.

Qualifications

• 2-3 years of experience in F&B/Restaurant operations management.
• Proven ability to lead and develop outlet teams.
• Strong communication and service mindset.

Responsibilities

• Oversee daily FOH operations and ensure smooth outlet activities.
• Ensure service, product, cleanliness, and hospitality standards are met.
• Manage team scheduling, shift arrangements, discipline, and daily performance.
• Monitor service quality and customer satisfaction.
• Handle customer complaints and operational issues.
• Provide direction, briefing, and coaching to outlet team.
• Coordinate with head section and Management regarding outlet operations.
• Prepare and follow up on operational reports.
• Ensure compliance with company SOPs, policies, and service standards.
• Participate in company meetings, training, and other activities.

Skills

Leadership

Team management

Shift scheduling

Communication

Customer service

Detail orientation

Job description

Oversee daily FOH operations and ensure smooth outlet activities.

Ensure service, product, cleanliness, and hospitality standards are consistently implemented.

Manage team scheduling, shift arrangements, discipline, and daily performance.

Monitor service quality and customer satisfaction.

Handle customer complaints and operational issues.

Provide direction, briefing, and coaching to outlet team.

Coordinate with head section and Management regarding outlet operations.

Prepare and follow up on operational reports.

Ensure compliance with company SOPs, policies, and service standards.

Participate in company meetings, training, and other activities.

Requirements:

2-3 years of experience in F&B/Restaurant operations Manager.

Strong leadership and team management skills.

Good communication and interpersonal skills.

Customer-oriented with strong service mindset.

Detail-oriented, organized.

Good problem-solving and numerical skills.

Able to manage shifts and team schedules.

Willing to work shifts, weekends, and public holidays.