OTA Specialist

Remarc Property Group; Provinsi Bali; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Remarc Property Group in Bali seeks an experienced OTA Manager to oversee hotel listings across OTA platforms, ensuring accurate availability, pricing, and content, while coordinating with reservations teams. You will drive direct bookings through strategic pricing and promotions and handle guest reviews to maintain top ratings.

The role requires strong knowledge of OTA platforms, channel management, and PMS, with excellent communication, organization, and the ability to work onsite in Bali.

Qualifications

• Experience managing reservations and/or OTA platforms, ideally for luxury hotels or villas.
• Strong working knowledge of OTA platforms and a channel manager / PMS
• Strong numerical and pricing skills, with sound commercial judgment
• Clear communicator with a confident, outgoing personality
• Highly organised, detail-oriented, and able to work independently with a strong sense of ownership
• Committed, proactive, and able to multitask

Responsibilities

• Manage all hotel listings and reservations across OTA platforms, keeping availability, pricing, and content accurate.
• Drive direct booking growth through pricing strategy, offers, and rate parity.
• Respond promptly to enquiries and messages and coordinate with Reservations/Front Office.
• Manage guest reviews and online reputation across OTA platforms and Google.
• Manage OTA relationships and listing health, including visibility, promotions, and issue resolution.

Skills

Pricing strategy

Reservations management

OTA platforms

Content management

Customer communication

Tools

Channel Manager

PMS (Property Management System)

Job description

Manage all hotel listings and reservations across OTA platforms, keeping availability, pricing, and content accurate and synchronised, and preventing overbookings

Manage day-to-day pricing: adjust rates in line with demand, maintain rate discipline, and run promotions where appropriate

Respond promptly and professionally to enquiries and messages received through OTA platforms, and coordinate with Reservations/Front Office for all other guest enquiries and bookings

Manage guest reviews and online reputation across OTA platforms and Google, working to achieve consistently high ratings and responding professionally to all reviews

Manage OTA relationships and listing health, including visibility, ranking, content (descriptions, amenities, policies), promotions, and issue resolution

Drive direct booking growth through pricing strategy, offers, and rate parity, working with the IT Specialist on the website and booking engine

Requirements

Based in Bali and willing to work onsite

Experience managing reservations and/or OTA platforms, ideally for luxury hotels or villas

Strong working knowledge of OTA platforms and a channel manager / property management system (PMS)

Strong numerical and pricing skills, with sound commercial judgment

Clear communicator with a confident, outgoing personality

Highly organised, detail-oriented, and able to work independently with a strong sense of ownership

Committed, proactive, and able to multitask