E-Commerce Staff

PT. UNIT BUILD INDUSTRIES; Tabanan; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

UNIT. Group, based in Bali, Indonesia, is seeking an online reservations and hospitality coordinator to manage OTA platforms, update the official hotel website, and optimize the booking engine for more direct bookings.

You will respond to guest inquiries across channels and monitor performance metrics. The role requires strong communication, customer service, and data-analysis skills, with experience in e-commerce, digital marketing, and hotel reservations.

Qualifications

• Minimum education: D3/S1 in Hospitality, Marketing, Business Administration or related field.
• Minimum 1 year experience in E-Commerce, Digital Marketing, Reservation, or hotel industry.
• Understanding of OTA platforms such as Agoda, Booking.com, Traveloka, Tiket.com, and similar platforms.
• Ability to manage websites, booking engines, and basic SEO/digital marketing concepts.
• Strong communication, customer service, and reservation handling skills.
• Proficiency in data analysis and reporting using Office/Workspace tools.

Responsibilities

• Manage OTA platforms (price updates, room availability, promotions, content, and sales monitoring).
• Keep official hotel website updated and optimize booking engine for direct bookings.
• Handle inquiries and reservations via OTA, website, WhatsApp, email, phone and social media through confirmation.
• Provide fast, informative, and professional responses to guest questions, requests, reviews, and complaints across channels.
• Monitor and analyze OTA, website, and social media performance.
• Coordinate with departments to ensure accuracy and smooth reservations; identify opportunities to increase online sales and direct bookings.

Skills

OTA management

Digital marketing

Data analysis

Customer service

Reservation handling

SEO basics

Microsoft Office

Education

D3/S1 in Hospitality or related field

Tools

Microsoft Office

Google Workspace

Job description

Manage all Online Travel Agent platforms (Agoda, Booking.com, Traveloka, Tiket.com, and others), including price updates, room availability, promotions, content, and sales performance monitoring

Ensure the official hotel website is always updated, informative, and functioning well, including monitoring the booking engine to increase direct bookings

Handle inquiries and reservations received through OTA, website, WhatsApp, email, telephone, and social media until booking confirmation

Provide fast, informative, and professional responses to guest questions, requests, reviews, and complaints through all online channels

Monitor and analyse OTA, website, and social media performance

Coordinate with relevant departments to ensure information accuracy, smooth reservations, and identify opportunities to increase online sales and direct bookings

Job Qualifications:

Minimum D3/S1 education, preferably in Hospitality, Marketing, Business Administration, or related field

Minimum 1 year of experience in E-Commerce, Digital Marketing, Reservation, or hotel industry

Understanding of OTA management such as Agoda, Booking.com, Traveloka, Tiket.com, and similar platforms

Ability to manage websites, booking engines, and understanding of basic SEO and digital marketing

Strong communication, customer service, and reservation handling skills, both verbal and written

Proficiency in Microsoft Office/Google Workspace and ability to perform data analysis and create reports

Willing to be placed in Tabanan, Bali area

UNIT. Group is a dynamic and fast-growing company based in Bali, Indonesia, with a focus on integrated development in the property and lifestyle sectors. Our group spans across multiple business units, including:

With a hands-on approach and a strong commitment to quality, innovation, and design, UNIT. Group delivers end-to-end project execution—from conceptualization and architectural planning to construction, furnishing, and final delivery.

We are driven by a mission to build not just spaces, but holistic environments that reflect thoughtful design, functional living, and long-term value.

UNIT. Group is a dynamic and fast-growing company based in Bali, Indonesia, with a focus on integrated development in the property and lifestyle sectors. Our group spans across multiple business units, including:

With a hands-on approach and a strong commitment to quality, innovation, and design, UNIT. Group delivers end-to-end project execution—from conceptualization and architectural planning to construction, furnishing, and final delivery.

We are driven by a mission to build not just spaces, but holistic environments that reflect thoughtful design, functional living, and long-term value.