OTA Customer Experience Intern

amIT Global Solutions Sdn Bhd; Provinsi Bali; On-site; IDR 13,392,000 - 22,320,000; Full time

Job summary

Discova is seeking enthusiastic Customer Experience Interns to join our dynamic team in Bali. You will learn the travel business by supporting the Customer Experience Executives and delivering outstanding service to clients and travel agents.

As a learner you will gain hands-on experience, receive mentorship from experienced professionals, and participate in training programs to build your competencies in a fast-paced environment.

Qualifications

• Must be enrolled in a related degree program.
• Fluent English with strong written and spoken skills.
• Excellent verbal and written communication abilities.
• Familiarity with MS Office and WhatsApp.

Responsibilities

• Support the Customer Experience team with inquiries and tasks.
• Respond to customer inquiries via phone, WhatsApp, and email.
• Interact with clients and travel agents on ground.
• Participate in training and professional development activities.

Skills

Fluent English

Excellent communication

Microsoft Office

WhatsApp

Team collaboration

Education

Currently enrolled in a degree program in Hospitality/ Tourism/ Business

Tools

Microsoft Office Suite

WhatsApp

Job description

We are looking for enthusiastic Customer Experience Interns to join our dynamic team. This internship offers a unique opportunity to learn about the travel industry firsthand, working alongside our Customer Experience Executives to deliver outstanding service to our clients and travel agents

About the Opportunity

The Customer Experience Intern will assist the Customer Experience team by providing support in various tasks, including responding to customer inquiries and interacting with clients and travel agents. As a learner, you will gain valuable experience in the travel industry, develop business acumen, and receive relevant training. You will have the opportunity to interact directly with clients on the ground and travel agents, providing support via phone calls, WhatsApp chats, and emails

About you

• Currently enrolled in a degree program related to Hospitality, Tourism, Business, or a similar field.
• Fluent in English with intermediate to advanced level of written and spoken proficiency.
• Excellent verbal and written communication abilities.
• Passionate for delivering exceptional customer experiences.
• Familiarity with Microsoft Office Suite and communication platforms like WhatsApp.
• Ability to work collaboratively within a diverse team.
• Eagerness to learn and adapt in a fast-paced environment.

What you can expect

• Hands-on Experience: Learn the intricacies of the travel industry and gain practical skills in customer service and business operations.
• Professional Development: Receive mentorship from experienced professionals and participate in training programs to build your competencies.
• Networking Opportunities: Connect with clients, travel agents, and industry partners, expanding your professional network.
• Skill Enhancement: Develop communication, problem-solving, and organizational skills in a real-world setting

We thank all candidates for their interest; however, only those selected to continue the process will be contacted.

Exclusivity Notice

We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly.