OTA Customer Experience Intern

Discova; Provinsi Bali; On-site; IDR 22,320,000 - 39,060,000; Part time

Job summary

Discova invites a motivated Customer Experience Intern to join our team in Bali. You will support the Customer Experience Executives by handling inquiries from clients and travel agents, and you will gain hands-on experience in the travel industry while developing professional communication skills.

Under guidance, you will learn how to respond via phone, WhatsApp, and email, collaborate with a diverse team, and participate in training programs designed to build your operational and customer

Qualifications

• Currently enrolled in a degree program related to Hospitality, Tourism, Business, or a similar field.
• Fluent in English with intermediate to advanced level of written and spoken proficiency.
• Excellent verbal and written communication abilities.
• Familiarity with Microsoft Office Suite and communication platforms like WhatsApp.
• Ability to work collaboratively within a diverse team.
• Eagerness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and interact with clients and travel agents.
• Support the Customer Experience team by handling various tasks and learning the travel industry.
• Communicate via phone calls, WhatsApp chats, and emails to assist clients on the ground.

Skills

Fluent in English

Excellent communication

Team collaboration

Customer service mindset

Education

Hospitality/Tourism/Business degree (current enrollment)

Tools

Microsoft Office

WhatsApp

Job description

We are looking for enthusiastic Customer Experience Interns to join our dynamic team. This internship offers a unique opportunity to learn about the travel industry firsthand, working alongside our Customer Experience Executives to deliver outstanding service to our clients and travel agents

About the Opportunity

The Customer Experience Intern will assist the Customer Experience team by providing support in various tasks, including responding to customer inquiries and interacting with clients and travel agents. As a learner, you will gain valuable experience in the travel industry, develop business acumen, and receive relevant training. You will have the opportunity to interact directly with clients on the ground and travel agents, providing support via phone calls, WhatsApp chats, and emails

About you

• Currently enrolled in a degree program related to Hospitality, Tourism, Business, or a similar field.
• Fluent in English with intermediate to advanced level of written and spoken proficiency.
• Excellent verbal and written communication abilities.
• Familiarity with Microsoft Office Suite and communication platforms like WhatsApp.
• Ability to work collaboratively within a diverse team.
• Eagerness to learn and adapt in a fast-paced environment.

What you can expect

• Hands-on Experience: Learn the intricacies of the travel industry and gain practical skills in customer service and business operations.
• Professional Development: Receive mentorship from experienced professionals and participate in training programs to build your competencies.
• Networking Opportunities: Connect with clients, travel agents, and industry partners, expanding your professional network.
• Skill Enhancement: Develop communication, problem-solving, and organizational skills in a real-world setting

We thank all candidates for their interest; however, only those selected to continue the process will be contacted.

Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly.