Operations & Office Manager

PT Santai Homes Bali; Buleleng; On-site; IDR 200,880,000 - 334,800,000; Full time

Job summary

PT Santai Homes Bali is seeking an organized and proactive Operations & Office Manager to serve as the Director's operational right hand. The role focuses on creating structure, ensuring information, documentation and processes are organized, tracked and followed up.

You will manage projects, suppliers, staff and external partners while driving continuous improvement. Requirements include fluent English, strong organizational skills, independence, attention to detail and the ability to

Qualifications

• Fluency and strong working proficiency in English.
• Strong organizational and administrative skills.
• Proactive, responsible and able to work independently.
• Excellent attention to detail and strong follow-through.
• Comfortable taking initiative and developing processes.
• Able to coordinate people, projects and multiple priorities.
• Confident in communicating with clients, suppliers and business partners.
• Experience in operations, office management, administration, property, construction, hospitality or professional services is an advantage.
• Assertive enough to ask questions, follow up and hold people accountable professionally.
• Strong communication with management and external parties.
• Comfortable using digital tools and able to learn new systems quickly.

Responsibilities

• Organize and structure company information, documents and workflows.
• Research procedures, regulations, requirements and best practices.
• Document business processes and create SOPs, checklists and work instructions.
• Establish and maintain internal documentation and knowledge systems.
• Coordinate administrative activities, projects, suppliers, contractors and service providers.
• Monitor tasks, deadlines and outstanding matters and ensure proper follow-up.
• Identify operational problems, risks and areas for improvement.
• Coordinate and monitor supporting staff and external partners.
• Maintain operational standards and ensure agreed work is completed.
• Support the Director with day-to-day operational and administrative matters.
• Continuously improve and optimize company systems and processes as the business grows.

Skills

English Fluency

Organizational Skills

Independent Worker

Attention to Detail

Communication Skills

Project Coordination

Job description

Santai Homes Bali is a growing property development company based in North Bali.

We focus on developing high-quality residential properties by combining local expertise, international standards and a future-proof approach to development.

About the Role

We are looking for a highly organized, proactive and independent Operations & Office Manager who can become the operational right hand of the Director.

The role will focus on creating structure within the company, ensuring information, documentation, communication, projects and administrative processes are properly organized and followed up.

Key Responsibilities

Organize and structure company information, documents and workflows.

Research procedures, regulations, requirements and best practices.

Document business processes and create SOPs, checklists and work instructions.

Establish and maintain internal documentation and knowledge systems.

Coordinate administrative activities, projects, suppliers, contractors and service providers.

Monitor tasks, deadlines and outstanding matters and ensure proper follow-up.

Identify operational problems, risks and areas for improvement.

Coordinate and monitor supporting staff and external partners.

Maintain operational standards and ensure agreed work is completed.

Support the Director with day-to-day operational and administrative matters.

Continuously improve and optimize company systems and processes as the business grows.

Requirements:

Fluency and strong working proficiency in English.

Strong organizational and administrative skills.

Proactive, responsible and able to work independently.

Excellent attention to detail and strong follow-through.

Comfortable taking initiative and working in an environment where processes are still being developed.

Able to coordinate people, projects and multiple priorities simultaneously.

Confident in communicating with clients, suppliers, contractors and business partners.

Relevant work experience is preferred: experience in operations, office management, administration, property, construction, hospitality or professional services is an advantage.

Assertive enough to ask questions, follow up and hold people accountable professionally.

Strong communication skills and the ability to communicate clearly with both management and external parties.

Comfortable using digital tools and able to learn new systems quickly.