Operations Manager (Bobocabin) - Multiple Locations

Bobobox AB; Provinsi Bali; On-site; IDR 350,000,000 - 650,000,000; Full time

Job summary

Bobobox AB is seeking an Operations Manager to oversee day-to-day operations across Bobocabin properties in Indonesia. You will translate strategic goals into smooth operating practices, deliver guest experiences of the highest standard, and drive operational excellence through data, people leadership and continuous improvement.

You will lead revenue growth, manage shifts, coach staff, and prepare weekly performance reports.

Qualifications

• Bachelor's degree in Hospitality preferred.
• At least 3 years in hotel operations, overseeing multiple hotels.
• Fluent in English, both spoken and written.
• Experience with PMS/HMS, POS and Google Workspace.
• Strong planning, organizing, data analysis and using KPIs to make decisions.
• Experience developing SOPs and coaching teams.

Responsibilities

• Grow group-booking revenue with Sales & Strategic Partnership teams from prep to post-arrival.
• Maximise upselling and cross-selling (add-ons, experiences, ancillary revenue).
• Build new revenue streams with the Special Project team (affiliates, new markets).
• Monitor market demand, competitors, insights and site conditions; propose actions.
• Maintain service SOPs and keep complaint ratios low.
• Control costs by working with local vendors and optimising expenses.
• Prioritise preventive maintenance to protect assets.
• Build relationships with landlords, partners, vendors and communities.
• Plan manpower and manage shifts; coach the team for stability.
• Prepare weekly data-driven performance reports and updates.

Skills

Operations leadership

Data analysis

KPI analysis

SOP development

Coaching & training

Interpersonal skills

English proficiency

PMS/HMS experience

Education

Bachelor's degree in Hospitality

Tools

POS systems

PMS/HMS systems

Google Workspace

Job description

As Operations Manager, you make sure day-to-day operations across our Bobocabin properties run consistently, efficiently and to a high standard. You turn strategic goals into smooth operating practices, deliver great guest experiences and drive operational excellence through data, people leadership and continuous improvement.

What you will do:

Revenue & growth

• Grow group-booking revenue with the Sales & Strategic Partnership team, from preparation and pre-arrival to on-arrival and post-arrival.
• Maximise up-selling and cross-selling (add-ons, experiences, ancillary revenue).
• Work with the Special Project team to build new revenue streams through affiliates and new markets/channels.
• Monitor market demand, competitors, customer insights and site conditions with the Market Validation team, and propose preventive or corrective actions.

Guest experience & cost control

• Maintain service consistency and SOPs, and keep the complaint ratio low.
• Monitor and prevent operational cost leakage, and work with local vendors to optimise costs.
• Protect assets by prioritising preventive over corrective maintenance.
• Build strong relationships with external stakeholders, including landlords, partners, vendors and local communities.

People & reporting

• Plan manpower and manage shifts effectively.
• Coach the team and maintain discipline, productivity and operational stability.
• Prepare weekly data-driven performance reports and progress updates on programmes and initiatives.

You will fit in this job if you:

• Have a Bachelor's degree, preferably in Hospitality.
• Have at least 3 years of experience in hotel operations, including managing multiple hotels as Hotel Manager or an equivalent role.
• Are fluent in English, both spoken and written.
• Are experienced with Property/Hotel Management Systems (PMS/HMS), Point of Sales (POS) and Google Workspace.
• Are strong in planning, organising, data analysis and using KPIs to make decisions.
• Have experience developing SOPs and policies, improving service quality and delivering coaching and training.
• Have excellent interpersonal skills and adapt quickly to a fast-paced environment.

Placement:

Any Bobocabin location across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara or North Sulawesi). The role may involve periodic transfers or relocation based on business needs.