Multi-Property Hospitality Operations Leader

Bobobox AB; Provinsi Bali; Sur place; IDR 350 000 000 - 650 000 000; Plein temps

Résumé du poste

Bobobox AB is seeking an Operations Manager to oversee day-to-day operations across Bobocabin properties in Indonesia. You will translate strategic goals into smooth operating practices, deliver guest experiences of the highest standard, and drive operational excellence through data, people leadership and continuous improvement.

You will lead revenue growth, manage shifts, coach staff, and prepare weekly performance reports.

Qualifications

• Bachelor's degree in Hospitality preferred.
• At least 3 years in hotel operations, overseeing multiple hotels.
• Fluent in English, both spoken and written.
• Experience with PMS/HMS, POS and Google Workspace.
• Strong planning, organizing, data analysis and using KPIs to make decisions.
• Experience developing SOPs and coaching teams.

Responsabilités

• Grow group-booking revenue with Sales & Strategic Partnership teams from prep to post-arrival.
• Maximise upselling and cross-selling (add-ons, experiences, ancillary revenue).
• Build new revenue streams with the Special Project team (affiliates, new markets).
• Monitor market demand, competitors, insights and site conditions; propose actions.
• Maintain service SOPs and keep complaint ratios low.
• Control costs by working with local vendors and optimising expenses.
• Prioritise preventive maintenance to protect assets.
• Build relationships with landlords, partners, vendors and communities.
• Plan manpower and manage shifts; coach the team for stability.
• Prepare weekly data-driven performance reports and updates.

Connaissances

Operations leadership

Data analysis

KPI analysis

SOP development

Coaching & training

Interpersonal skills

English proficiency

PMS/HMS experience

Formation

Bachelor's degree in Hospitality

Outils

POS systems

PMS/HMS systems

Google Workspace

Description du poste

Bobobox AB is seeking an Operations Manager to oversee day-to-day operations across Bobocabin properties in Indonesia. You will translate strategic goals into smooth operating practices, deliver guest experiences of the highest standard, and drive operational excellence through data, people leadership and continuous improvement.

You will lead revenue growth, manage shifts, coach staff, and prepare weekly performance reports.