Multi-Property Hospitality Operations Manager

Bobobox Indonesia; Provinsi Bali; Sur place; IDR 200 000 000 - 320 000 000; Plein temps

Résumé du poste

Bobobox Indonesia seeks an Operations Manager to oversee day-to-day activities across Bobocabin properties, ensuring consistency, efficiency and top guest experiences. You will translate strategic goals into operating practices, lead people, and drive continuous improvement with data-driven insights.

In this role you will drive revenue growth, maintain service standards, and coordinate with local teams to optimise costs.

Qualifications

• Bachelor's degree, preferably in Hospitality.
• At least 3 years of hotel operations experience, with multi-hotel exposure.
• Fluent in English, both spoken and written.
• Experience with PMS/HMS, POS, and Google Workspace.
• Strong planning, data analysis and KPI-driven decision making.
• Experience developing SOPs, policies, coaching and training.
• Excellent interpersonal skills and adaptability in fast-paced environments.

Responsabilités

• Grow group-booking revenue with Sales & Partnerships.
• Maximise upselling, cross-selling and new revenue streams.
• Monitor market demand and propose actions with Market Validation.
• Maintain SOPs, reduce complaints and control costs.
• Build relationships with landlords, partners and vendors.
• Plan shifts, coach staff and deliver weekly reports.

Connaissances

Hospitality operations

Team leadership

Data analysis

KPIs & performance tracking

English language

Planning & organising

Formation

Bachelor's degree in Hospitality or related field

Outils

PMS/HMS

POS

Google Workspace

Description du poste

Bobobox Indonesia seeks an Operations Manager to oversee day-to-day activities across Bobocabin properties, ensuring consistency, efficiency and top guest experiences. You will translate strategic goals into operating practices, lead people, and drive continuous improvement with data-driven insights.

In this role you will drive revenue growth, maintain service standards, and coordinate with local teams to optimise costs.