Operations Manager

Thamrin Group; Palembang; On-site; IDR 223,200,000 - 468,720,000; Full time

Job summary

Thamrin Group in Palembang, Indonesia, seeks an Operations Manager (Automotive) to oversee daily dealership operations across Sales, Aftersales, and Customer Service, ensuring profitability and alignment with strategic objectives. You will lead multiple departments, drive process improvements, and build high‑performing teams to deliver exceptional customer experiences.

The role requires strong leadership, strategic thinking, and hands‑on ability to monitor KPIs, implement SOPs, and coach

Qualifications

• Bachelor's degree in a relevant field.
• 5–8 years of experience in automotive operations or dealership management; 3+ years in a managerial role.
• Strong understanding of dealership operations (Sales, Aftersales, Parts, Customer Service).
• Proven experience leading cross-functional teams and driving improvements.

Responsibilities

• Lead daily dealership operations to ensure profitable performance.
• Monitor KPIs across Sales, Aftersales, Parts, and Customer Service; drive improvements.
• Develop and implement strategies to boost productivity and customer satisfaction.
• Ensure SOPs and policies are followed across operations.
• Coach and develop operational teams to maintain high performance.

Skills

Leadership

Strategic thinking

Analytical thinking

Communication

Problem solving

Decision making

Cross-functional leadership

Education

Bachelor's Degree (S1) in Business Administration, Management, Engineering, Automotive

Job description

About the Challenge

Do you have what it takes to lead dealership operations, drive business performance, and deliver exceptional customer satisfaction?

As an Operations Manager (Automotive), you will be responsible for overseeing the overall operational performance of multiple dealership functions, ensuring operational excellence, profitability, and sustainable business growth. You will play a key role in managing day‑to‑day operations across Sales, Aftersales, Customer Service, and supporting departments while ensuring alignment with the company's strategic objectives.

You will work closely with Branch Managers, General Managers, department heads, and cross‑functional teams to optimize operational processes, improve productivity, strengthen customer experience, and achieve business targets.

This role requires strong leadership, excellent operational management skills, strategic thinking, and the ability to drive continuous improvement across the organization. If you are passionate about building high‑performing teams, improving operational efficiency, and delivering outstanding business results, this role will provide an exciting opportunity to make a significant impact.

Requirements

• Minimum Bachelor's Degree (S1) in Business Administration, Management, Engineering, Automotive, or a related field.
• Minimum 5–8 years of experience in automotive operations, dealership management, or business operations, with at least 3 years in a managerial position.
• Strong understanding of dealership operations, including Sales, Aftersales, Parts, Customer Service, operational planning, and performance management.
• Proven experience in leading cross‑functional teams, driving operational improvements, and achieving business targets.
• Strong analytical, leadership, communication, problem‑solving, and decision‑making skills with the ability to manage multiple operational priorities.

Responsibilities

• Lead and oversee daily dealership operations to ensure efficient, effective, and profitable business performance.
• Monitor operational KPIs across Sales, Aftersales, Parts, and Customer Service while driving continuous improvement initiatives.
• Develop and implement operational strategies to improve productivity, customer satisfaction, and overall business performance.
• Ensure compliance with company policies, standard operating procedures (SOP), and principal requirements across all operational activities.
• Coach, develop, and lead operational teams while fostering a high‑performance culture focused on operational excellence and customer satisfaction.

Our selection procedure in a nutshell

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and high‑performing team, please click on the 'Apply for Position' button to send us your application.