On-Site Operations Manager — Luxury Resort Leadership

The Acala Shri Sedana; Nusa Penida; Presencial; IDR 180.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

The Acala Shri Sedana is a boutique resort in Kecamatan Nusa Penida offering 26 suites and villas with hillside access and an on-site restaurant and wellness facilities. The Operations Manager will lead day-to-day resort operations, ensuring service excellence, safety, and quality across all departments.

The role requires strong leadership, English communication, and experience in hospitality operations. This on-site position emphasizes budgeting, staff development, and guest satisfaction within

Formación

• Experience in hotel or resort operations management, including oversight of front office, housekeeping, and guest services, maintenance and wellness.
• Strong leadership and people management skills, with the ability to train, motivate, and support diverse teams.
• Excellent organizational and time management abilities, with skill in coordinating schedules and managing multiple operational priorities.
• Proficient communication skills in English, with the ability to interact professionally with guests, vendors, and team members; additional local language skills are an advantage.
• Demonstrated problem-solving and decision-making capabilities, especially in fast-paced hospitality environments.
• Knowledge of hospitality standards, safety procedures, and service quality best practices; familiarity with resort or villa operations is preferred.
• Comfort working in a hillside resort setting with stair access between facilities and accommodation areas.
• Prior experience in Kecamatan Nusa Penida or similar tourist destinations, and understanding of local tourism dynamics, is beneficial.
• Only for Indonesian Candidates

Responsabilidades

• Oversee day-to-day resort operations across front office, housekeeping, F&B, and guest services.
• Coordinate staff schedules and supervise department leads to ensure service standards.
• Monitor property maintenance, safety, cleanliness, and quality procedures.
• Manage guest feedback, resolve operational issues promptly, and support service-improvement initiatives.
• Contribute to budgeting, reporting, and regulatory compliance; foster a positive, collaborative work environment.

Conocimientos

Leadership

People management

Communication

Time management

Problem-solving

Budgeting

Hospitality standards

Educación

Bachelor's degree in Hospitality Management or related field

Descripción del empleo

The Acala Shri Sedana is a boutique resort in Kecamatan Nusa Penida offering 26 suites and villas with hillside access and an on-site restaurant and wellness facilities. The Operations Manager will lead day-to-day resort operations, ensuring service excellence, safety, and quality across all departments.

The role requires strong leadership, English communication, and experience in hospitality operations. This on-site position emphasizes budgeting, staff development, and guest satisfaction within