Operations Manager

Daewoong Bio Indonesia; Kuta Utara; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

Daewoong Bio Indonesia is seeking an experienced Operations Leader to supervise daily multi-service activities at BFriends in Bali. You will ensure adherence to SOPs, staff performance, and cross‑department coordination while maintaining high guest satisfaction and safety standards.

The role requires hands-on leadership, scheduling expertise, and the ability to optimize workflows in a dynamic wellness environment.

Qualifications

• Minimum 2–3 years of experience in operations, hospitality, wellness, fitness, spa, F&B, leisure, or related service industry.
• Minimum 1 year of supervisory or team-lead experience, preferably managing a multi-service operation.
• Strong understanding of daily operational management and service standards.
• Demonstrated ability to supervise and coordinate multiple teams or departments.
• Strong communication, interpersonal, problem-solving, decision-making, organizational & time-management skills.
• Able to work under pressure, especially during peak hours, weekends, holidays, & high-occupancy periods.

Responsibilities

• Oversee daily operations across all BFRIENDS services to ensure consistency with standards, SOPs, schedules, and procedures.
• Supervise and coach staff, monitor attendance, grooming, productivity, and service behavior; conduct daily briefings and handovers.
• Coordinate closely withReception, Spa, Fitness, Café, Beauty, Climbing, Yoga, Barre, Pilates, Muay Thai, Boxing teams to ensure smooth communications and guest requirements.
• Manage scheduling and capacity, allocate staff/coaches, monitor cancellations, no-shows, and changes.
• Identify operational gaps and implement practical improvements to workflows, communication, and service delivery; develop checklists.
• Monitor inventory, equipment, and facility readiness; coordinate with Purchasing to prevent shortages and unnecessary purchases.
• Prepare regular operational reports; provide management with updates, root causes, and recommended solutions.

Skills

Staff supervision

Operations management

Guest experience

Cross-functional coordination

Problem solving

Time management

Tools

CRM systems

MS Office

Job description

Supervise and coordinate the daily operations of all BFRIENDS services, including Outdoor Climbing, Fitness, Café, Beauty Treatment (Nails, Hair, Facial), Spa, Yoga, Barre, Pilates, Muay Thai, and Boxing.

Ensure all departments operate according to BFRIENDS standards, SOPs, schedules, and service procedures.

Monitor daily operational readiness, including staff attendance, facility readiness, equipment, cleanliness, supplies, and service availability.

Conduct regular operational checks and identify issues before they affect guests or business operations.

Ensure smooth opening, daily operation, shift handover, and closing procedures.

Guest Experience & Service Quality

Monitor the complete guest journey from booking, arrival, service/class participation, payment, until departure.

Ensure consistent service quality across all departments and identify opportunities to improve the guest experience.

Handle guest complaints, operational issues, and service recovery professionally and promptly.

Monitor guest feedback, reviews, and recurring complaints and coordinate corrective actions with the relevant departments.

Ensure all staff understand and consistently apply BFRIENDS service standards.

Staff Supervision & Performance

Supervise staff across different operational areas and ensure adequate manpower according to business needs and class/service schedules.

Monitor attendance, punctuality, discipline, productivity, grooming, and service behavior.

Conduct daily briefings, operational updates, and shift handovers when required.

Provide coaching and on-the-job guidance to improve staff performance and service quality.

Identify staff strengths and development areas and provide feedback to management/HR.

Support training, onboarding, cross-training, and development of employees.

Ensure staff follow company policies, SOPs, safety standards, and workplace regulations.

Cross-Department Coordination

Coordinate closely with Reception, Spa, Fitness, Café, Beauty, Climbing, Yoga, Barre, Pilates, Muay Thai, Boxing, and other relevant teams.

Ensure accurate communication regarding bookings, schedules, promotions, operational changes, maintenance, staffing, and guest requirements.

Prevent communication gaps between departments that may negatively affect guest experience or operational efficiency.

Act as an operational bridge between department leaders/staff and management.

Scheduling & Capacity Management

Monitor class and service schedules and ensure appropriate staff/coach allocation.

Coordinate with instructors, therapists, trainers, and service staff to ensure classes and treatments operate according to schedule.

Monitor class capacity, service availability, cancellations, no-shows, and operational changes.

Identify scheduling conflicts and resolve them proactively.

SOP & Operational Improvement

Ensure existing SOPs are properly implemented across all departments.

Identify operational gaps, inefficiencies, and recurring problems.

Propose and implement practical improvements to workflows, procedures, communication, and service delivery.

Develop checklists and monitoring systems where necessary to improve consistency.

Follow up on corrective actions until the issue is fully resolved.

Inventory, Equipment & Facility Readiness

Monitor operational supplies, equipment, tools, and consumables required by each department.

Coordinate with Purchasing and relevant department PICs to prevent stock shortages or unnecessary purchases.

Ensure equipment and facilities are properly maintained and safe for guest and staff use.

Report maintenance, safety, or facility issues promptly and follow up until completion.

Ensure operational activities are conducted according to applicable safety procedures.

Pay particular attention to higher‑risk activities such as Outdoor Climbing, Muay Thai, Boxing, Fitness, and heated classes.

Ensure staff and instructors follow safety procedures and provide appropriate guest guidance.

Escalate accidents, incidents, operational risks, or serious guest complaints to management immediately.

Support proper documentation and follow‑up of operational incidents.

Monitor operational costs and identify opportunities to improve efficiency without reducing service quality.

Control unnecessary operational expenses, wastage, and excessive consumption of supplies.

Coordinate with relevant departments regarding purchasing, inventory usage, and operational budgets.

Understand the relationship between operational decisions, revenue, cost, and profitability.

Reporting & Management Support

Prepare regular operational reports covering staffing, service performance, guest feedback, incidents, operational issues, and improvement actions.

Provide management with clear updates, problems, root causes, and recommended solutions.

Follow up on management decisions and ensure agreed actions are implemented.

Support management in developing new services, promotions, operational systems, and business initiatives.

Who We’re Excited to Meet:

Required Qualification:

Minimum 2–3 years of experience in operations, hospitality, wellness, fitness, spa, F&B, leisure, or a related service industry.

Minimum 1 year of supervisory or team‑lead experience, preferably managing a multi‑service operation.

Strong understanding of daily operational management and service standards.

Demonstrated ability to supervise and coordinate multiple teams or departments simultaneously.

Strong communication, interpersonal, problem‑solving, decision‑making, organizational &time‑management skills.

Able to prioritize multiple operational issues according to urgency and business impact.

Able to work independently and take ownership of operational matters from identification to resolution.

Able to work under pressure, especially during peak hours, weekends, holidays, & high‑occupancy periods.

Basic understanding of staff scheduling, attendance, performance monitoring, inventory, & operational cost control.

Proficient in Microsoft Office / Google Workspace & comfortable working with operational systems.

Willing to work flexible schedules, weekends, public holidays, & operationally required shifts.

Physically & mentally prepared to work in an active, multi‑service wellness environment.

Preferred Qualification:

Experience in Spa, Wellness, Fitness, Hospitality, Recreation, Club, or Lifestyle business operations.

Experience managing multiple service categories under one facility or business.

Previous experience supervising teams of 20+ employees or coordinating multiple department PICs.

Experience working with booking, POS, membership, scheduling, or CRM systems.

Experience with Zenoti or similar wellness/fitness management systems.

Experience in service quality management & guest complaint resolution.

Experience developing or improving SOPs, checklists, & operational workflows.

Experience in staff training, coaching, & performance evaluation.

Strong understanding of customer experience & service recovery.

Basic knowledge of occupational health, workplace safety, or risk management.

Experience in budgeting, purchasing, inventory control, & cost management.

Experience working in a multicultural/international customer environment.

Recruitment Details:

Your Team

BFriends

Experience a new standard of wellness and community with BFriends.

BFriends is Daewoong Group’s upcoming K‑wellness hub in Bali, scheduled to open in January 2026. Designed as more than just a fitness or spa center, it brings together recovery, energy, and care in one place. From Medi‑Spa and Beauty‑Spa programs to climbing, yoga, barre, and GX classes, BFriends blends science‑based health with Korea’s K‑beauty expertise to create a holistic lifestyle experience.

The vision of BFriends is to make wellness accessible, enjoyable, and meaningful for everyone. It offers a welcoming environment where individuals can restore balance, strengthen body and mind, and build meaningful connections through shared experiences.

As part of Daewoong Group’s hospitality portfolio, which includes coliving, coworking, villas, and resorts, BFriends expands the ecosystem of wellness and community in Bali. It sets a new benchmark by integrating health, lifestyle, and connection into one seamless experience.

Company Introduction

Daewoong Group is a major global healthcare leader from Korea, operating in diverse fields including pharmaceuticals, biotechnology, medical devices, and health supplements. With a presence in over 100 countries and a network of 8 branches across Asia and the US, Daewoong drives innovation through 5 worldwide R&D centers and partners with more than 100 companies globally.

In Indonesia, Daewoong employs over 360 talented professionals working across multiple locations including Jakarta, Bali, Bekasi, and Surabaya. We are committed to expanding our business further while considering Indonesia a trusted partner growing together. Daewoong actively invests in talent development and contributes to local communities through various CSR initiatives focused on education, health, and social welfare.

By joining Daewoong, you become part of a company with the scale, vision, and resources to empower your career and make a global impact in healthcare.

DBI is a hospitality company based in Bali, aiming to become a leading player in Southeast Asia. We operate BWork, Bali’s No.1 coworking space, where global talents connect work, wellness, and community.

Led by veterans from Korea’s 6‑star hotel and premium spa industries, we combine world‑class expertise with local innovation. Our mission is to create hospitality experiences that go beyond lodging and workspaces by integrating wellness, lifestyle, and community. Our portfolio includes BLive (coliving), BFriends (K‑wellness hub), BNesta (villas), Munduk Wellness Resort (wellness resort), and AlamKulKul Resort (beachfront symposium resort), with more projects to come.

DBI offers professionals the chance to grow across a diverse hospitality platform while contributing to Bali’s community and economy. DBI continues to expand and strengthen its position as a competitive hospitality platform in Bali and Southeast Asia.

By joining Daewoong, you become part of a company with the scale, vision, and resources to empower your career and make a global impact in healthcare.

Global Presence

Founded in 1945, a global healthcare leader

Top in overseas subsidiaries among Korean pharma

8 Branch Operations in Asia & US

5 R&D Centers Worldwide

100+ Partners Worldwide

No.1 pharmaceutical company in Korea

Over 4,500 employees in Korea

100+ Indonesian Talents Working in Korea

360+ Employees in Daewoong Indonesia

Celebrating Our Journey

Outstanding Foreign Investment Company Award by the Indonesian Government (2022)

Recognition for Women‑Friendly Corporate Culture & Diversity Management Award (2022)

Our Commitment at Daewoong:

Top