IT Support
Daewoong Bio Indonesia
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Benefits offered by this job
Job summary
Daewoong Bio Indonesia (DBI) in Bali seeks a hands-on IT support specialist to keep operations across multiple sites running smoothly. You will deliver daily operational IT support, coordinate remote assistance with the Bali IT Lead, and ensure systems such as PMS, POS, CCTV and door locks function reliably while maintaining thorough documentation.
You will work with HQ to implement standard IT practices, manage asset records, and support vendor coordination.
Qualifications
- Diploma or Bachelor's in IT-related field.
- 2+ years IT support experience across multiple sites.
- Experience providing first- and second-level IT support remotely and onsite.
- Basic network troubleshooting: Wi‑Fi, internet, switches, APs.
- Experience with operational systems such as PMS, POS, CCTV, and door locks.
- Experience with ITSM or ticketing tools and keeping records.
Responsibilities
- Provide daily IT operational support for multiple sites and systems.
- Coordinate remote support with onsite Bali IT Lead and HQ.
- Troubleshoot Wi‑Fi, internet, switches, and access points; coordinate vendor visits.
- Record and follow up on incidents in ITSM; support monthly Bali IT report.
- Perform asset verification, license tracking, and report damaged assets.
- Follow security controls and document procedures; ensure business continuity.
- Maintain site IT documentation, asset inventory, and vendor contacts.
Skills
Education
Tools
Job description
Provide daily IT operational support for BFriends, BNesta and Munduk, covering user support, business operational systems and infrastructure such as internet, CCTV and door lock.
Provide remote support for BLive, in coordination with the onsite IT Support in Canggu, who remains the primary onsite support.
Troubleshoot Wi‑Fi, internet, switches and access points, and coordinate vendors for onsite work.
ITSM & Reporting
Record 100% of incidents and service requests in the ITSM system and follow up on pending tickets.
Provide ticket data for the monthly consolidated Bali IT report.
Asset, License & Security
Support periodic IT asset verification and license records at assigned sites, and report damaged or missing assets.
Follow security controls and report security issues to the Bali IT Lead.
Backup & Continuity
Complete the staged knowledge transfer (documentation, shadowing, reverse shadowing and independent operation) and act as backup for defined Bali IT Lead tasks, to support business continuity (BCP).
Establish and maintain site IT documentation, network information, asset inventory, system access and vendor contact records, and support procedures with escalation contacts.
Follow the SOP and direction from Jakarta and Korea HQ in daily work.
Who We’re Excited to Meet:
A reliable, hands‑on troubleshooter who keeps business operations running.
A clear communicator who supports users well both remotely and onsite.
A careful documenter who records tickets, assets and procedures completely.
A dependable backup who can cover the Bali IT Lead's tasks.
A team player who follows HQ standards while handling local site needs.
Required Qualification:
Diploma (D3) or Bachelor's degree (S1) in Information Technology, Computer Science, Information Systems, or related fields.
Minimum 2 years of experience in IT support, preferably across more than one site.
Experience providing first‑level and second‑level IT support, both remotely and onsite.
Basic network troubleshooting skills (Wi‑Fi, internet, switches, access points).
Experience supporting operational systems such as PMS, POS, CCTV and door lock, and coordinating with vendors.
Experience with ITSM or ticketing tools, keeping complete records.
Ability to maintain IT asset inventory and technical documentation, and to apply basic information security practices.
Willingness to work across several Bali sites.
Working English for coordination with HQ.
Preferred Qualification:
Experience in hospitality, coworking or multi‑site retail environments.
Familiarity with VHP, PMS and POS workflows.
ITIL Foundation, and CompTIA A+ or Network+ (or an equivalent network fundamentals certification).
Proficiency in Korean is an advantage.
Recruitment Details:
Your Team
DBI is a hospitality company based in Bali, aiming to become a leading player in Southeast Asia. We operate BWork, Bali’s No.1 coworking space, where global talents connect work, wellness, and community.
Led by veterans from Korea’s 6-star hotel and premium spa industries, we combine world‑class expertise with local innovation. Our mission is to create hospitality experiences that go beyond lodging and workspaces by integrating wellness, lifestyle, and community. Our portfolio includes BLive (coliving), BFriends (K‑wellness hub), BNesta (villas), Munduk Wellness Resort (wellness resort), and AlamKulKul Resort (beachfront symposium resort), with more projects to come.
DBI offers professionals the chance to grow across a diverse hospitality platform while contributing to Bali’s community and economy. DBI continues to expand and strengthen its position as a competitive hospitality platform in Bali and Southeast Asia.
IT Team
Bali IT Shared Service is the shared IT support organization for the Daewoong business units in Bali (BWork, BLive, BNesta, AlamKulKul, BFriends and Munduk). It brings Jakarta and Korea HQ-level IT standards into the Bali operation and builds a structure that can run reliably across sites.
The Bali IT Lead owns the shared service scope of the team: consolidated reporting, compliance and standardization, IT Security, IT asset and license management and the full VHP Front Office and Backoffice implementation. The Lead also coordinates the Bali IT team and the Shared Service IT Support.
Company Introduction
Daewoong Group is a major global healthcare leader from Korea, operating in diverse fields including pharmaceuticals, biotechnology, medical devices, and health supplements. With a presence in over 100 countries and a network of 8 branches across Asia and the US, Daewoong drives innovation through 5 worldwide R&D centers and partners with more than 100 companies globally.
In Indonesia, Daewoong employs over 360 talented professionals working across multiple locations including Jakarta, Bali, Bekasi, and Surabaya. We are committed to expanding our business further while considering Indonesia a trusted partner growing together. Daewoong actively invests in talent development and contributes to local communities through various CSR initiatives focused on education, health, and social welfare.
By joining Daewoong, you become part of a company with the scale, vision, and resources to empower your career and make a global impact in healthcare.
Global Presence
Founded in 1945, a global healthcare leader
Top in overseas subsidiaries among Korean pharma
- 8 Branch Operations in Asia & US
- 5 R&D Centers Worldwide
- 100+ Partners Worldwide
No.1 pharmaceutical company in Korea
- Over 4,500 employees in Korea
- 100+ Indonesian Talents Working in Korea
360+ Employees in Daewoong Indonesia
Celebrating Our Journey
Outstanding Foreign Investment Company Award by the Indonesian Government (2022)
Recognition for Women-Friendly Corporate Culture & Diversity Management Award (2022)
Our Commitment at Daewoong:
Top-Tier Rewards: Competitive salary and performance-based incentives.
Autonomy & Growth: A workplace that trusts you to lead, learn, and grow.
Meaningful Work: Contribute to a triple win — employee growth, customer satisfaction, and societal advancement.
Expert Training: Direct learning from Korean hospitality and wellness leaders.
Global Opportunities: From Korea trips to overseas placements, your career can go international.
Our Culture
At Daewoong, we believe healthcare is more than medicine; it’s about creating better lives. Guided by our WIN-WIN-WIN philosophy, we grow together with our people, customers, and society. We value autonomy, encouraging our team to work in their own best way, choosing where, when, and how they feel most focused. Growth is our priority: we set bold goals, learn continuously, and embrace feedback. Here, work isn’t just a job; it’s a chance to do something meaningful and impactful.
Meet Our Inspiring People:
Trust + Autonomy = Growth | My Journey to GM in 3 Years
https://www.youtube.com/watch?v=4r4CdnswBlY
From Analyst to GM in 3 Years Here’s How I Did It
https://www.youtube.com/watch?v=wPBWRvSGpGI
The Trust That Let Me Work My Way And Grow Faster
https://www.youtube.com/watch?v=CNaknZH-pno
A Company That Rewards You for What You Actually Do
https://www.youtube.com/watch?v=fw1c9ASOKIk
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