Head of Wellness Operations

Daewoong Bio Indonesia; Kuta Utara; On-site; IDR 167,400,000 - 301,320,000; Full time

Job summary

Daewoong Bio Indonesia is seeking an experienced Operations Leader to supervise daily multi-service activities at BFriends in Bali. You will ensure adherence to SOPs, staff performance, and cross‑department coordination while maintaining high guest satisfaction and safety standards.

The role requires hands-on leadership, scheduling expertise, and the ability to optimize workflows in a dynamic wellness environment.

Qualifications

• Minimum 2–3 years of experience in operations, hospitality, wellness, fitness, spa, F&B, leisure, or related service industry.
• Minimum 1 year of supervisory or team-lead experience, preferably managing a multi-service operation.
• Strong understanding of daily operational management and service standards.
• Demonstrated ability to supervise and coordinate multiple teams or departments.
• Strong communication, interpersonal, problem-solving, decision-making, organizational & time-management skills.
• Able to work under pressure, especially during peak hours, weekends, holidays, & high-occupancy periods.

Responsibilities

• Oversee daily operations across all BFRIENDS services to ensure consistency with standards, SOPs, schedules, and procedures.
• Supervise and coach staff, monitor attendance, grooming, productivity, and service behavior; conduct daily briefings and handovers.
• Coordinate closely withReception, Spa, Fitness, Café, Beauty, Climbing, Yoga, Barre, Pilates, Muay Thai, Boxing teams to ensure smooth communications and guest requirements.
• Manage scheduling and capacity, allocate staff/coaches, monitor cancellations, no-shows, and changes.
• Identify operational gaps and implement practical improvements to workflows, communication, and service delivery; develop checklists.
• Monitor inventory, equipment, and facility readiness; coordinate with Purchasing to prevent shortages and unnecessary purchases.
• Prepare regular operational reports; provide management with updates, root causes, and recommended solutions.

Skills

Staff supervision

Operations management

Guest experience

Cross-functional coordination

Problem solving

Time management

Tools

CRM systems

MS Office

Job description

Daewoong Bio Indonesia is seeking an experienced Operations Leader to supervise daily multi-service activities at BFriends in Bali. You will ensure adherence to SOPs, staff performance, and cross‑department coordination while maintaining high guest satisfaction and safety standards.

The role requires hands-on leadership, scheduling expertise, and the ability to optimize workflows in a dynamic wellness environment.