IT Lead
Daewoong Bio Indonesia
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Job summary
Daewoong Bio Indonesia seeks a hands-on IT leader to unify Bali IT operations, drive ITSM adoption, and localize HQ policies. You will oversee reporting, security, asset management, and multi-site VHP implementation, coordinating with Jakarta and Korea HQ, Finance, and business units.
You will coach the Bali IT team, build backup capability, and ensure continuity of IT services across sites.
Qualifications
- Bachelor’s degree in computer science, IT, or related field.
- At least 5 years in IT support or operations with multi-site leadership.
- Experience in consolidated IT reporting and KPI monitoring.
- Localizing HQ policies, SOPs and compliance requirements.
- Knowledge of IT security basics and asset/license management.
- Experience coordinating PMS, POS, ERP or accounting systems with finance.
- Familiarity with ITSM or ticketing tools and ITIL-based processes.
- Ability to coach a small team and build backup coverage.
- Business-level English for HQ coordination.
Responsibilities
- Consolidate IT reporting across Bali sites; produce monthly reports for HQ.
- Monitor ticket status and follow up on pending Bali-site issues.
- Apply ITSM practices and SLA/SLT targets Bali-wide.
- Develop and implement SOPs; localize HQ IT policies.
- Own IT security in Bali: vulnerability follow-up and access governance.
- Consolidate asset & license records; ensure HQ SOP compliance.
- Lead full VHP Front Office/Backoffice implementation for Bali units.
- Coach Bali IT team; ensure continuity with backup coverage.
- Coordinate with HQ IT, vendors, and business leaders.
Skills
Education
Tools
Job description
Consolidate IT reporting across all Bali sites into one monthly report for Jakarta and Korea HQ, covering service performance, KPIs and pending issues.
Monitor ticket status and follow up on pending issues on all Bali sites.
Apply ITSM practices (incident, request and change management) and SLA/SLT targets across the Bali IT team.
Develop and implement SOPs for each site and function, following the SOP and direction from Jakarta and Korea HQ.
Localize HQ IT policies for Bali operations while keeping compliance.
Own IT Security in Bali: vulnerability follow-up, access governance and escalation of security incidents.
Consolidate IT asset and software license records across Bali sites, run periodic verification and ensure compliance with the HQ SOP.
Lead the full VHP Front Office and Backoffice implementation across Bali business units, to support the D+3 Financial Monthly Closing.
Facilitate and support other departments on VHP-related pending actions, including coordination with Finance and Accounting.
Lead and coach the Bali IT team, including the Shared Service IT Support, and coordinate onsite support across sites.
Keep a named backup for every critical task, and maintain IT documentation, the ownership matrix and escalation contacts to support business continuity (BCP).
Work with HQ IT, vendors and business unit leaders.
A hands-on IT leader who keeps several sites running consistently.
A standards-minded owner who localizes HQ SOPs and policies while keeping compliance.
A clear reporter who gives HQ one view of service performance and pending issues.
A bridge builder between Jakarta and Korea HQ, Bali business units, finance teams and vendors.
A coach who develops backup capabilities and documents knowledge to ensure continuity and avoid over-reliance on any individual.
Bachelor's degree (S1) in Computer Science, Information Technology, Information Systems, Engineering, or related fields.
Minimum 5 years of experience in IT support or IT operations, including at least 2 years leading or supervising IT support across more than one site.
Experience with consolidated IT reporting and KPI monitoring.
Experience localizing and implementing group or HQ IT policies, SOPs and compliance requirements.
Working knowledge of IT Security basics (vulnerability follow-up, access control) and of IT asset and software license management.
Experience supporting PMS, POS, ERP or accounting system implementations, including coordination with finance teams.
Experience with ITSM or ticketing tools and ITIL-based processes.
Ability to coach a small team and build backup coverage.
Business-level English for coordination with Jakarta and Korea HQ.
Experience in hospitality, coworking or multi-site property environments.
Familiarity with VHP or similar hotel back-office systems.
ITIL Foundation, ISO 27001 Foundation or Lead Implementer, or IT asset management certification (e.g. IAITAM CSAM).
Proficiency in Korean is an advantage.
DBI is a hospitality company based in Bali, aiming to become a leading player in Southeast Asia. We operate BWork, Bali’s No.1 coworking space, where global talents connect work, wellness, and community.
Led by veterans from Korea’s 6-star hotel and premium spa industries, we combine world-class expertise with local innovation. Our mission is to create hospitality experiences that go beyond lodging and workspaces by integrating wellness, lifestyle, and community. Our portfolio includes BLive (coliving), BFriends (K-wellness hub), BNesta (villas), Munduk Wellness Resort (wellness resort), and AlamKulKul Resort (beachfront symposium resort), with more projects to come.
DBI offers professionals the chance to grow across a diverse hospitality platform while contributing to Bali’s community and economy. DBI continues to expand and strengthen its position as a competitive hospitality platform in Bali and Southeast Asia.
Bali IT Shared Service is the shared IT support organization for the Daewoong business units in Bali (BWork, BLive, BNesta, AlamKulKul, BFriends and Munduk). It brings Jakarta and Korea HQ-level IT standards into the Bali operation and builds a structure that can run reliably across sites.
The Bali IT Lead owns the shared service scope of the team: consolidated reporting, compliance and standardization, IT Security, IT asset and license management and the full VHP Front Office and Backoffice implementation. The Lead also coordinates the Bali IT team and the Shared Service IT Support.
Daewoong Group is a major global healthcare leader from Korea, operating in diverse fields including pharmaceuticals, biotechnology, medical devices, and health supplements. With a presence in over 100 countries and a network of 8 branches across Asia and the US, Daewoong drives innovation through 5 worldwide R&D centers and partners with more than 100 companies globally.
In Indonesia, Daewoong employs over 360 talented professionals working across multiple locations including Jakarta, Bali, Bekasi, and Surabaya. We are committed to expanding our business further while considering Indonesia a trusted partner growing together. Daewoong actively invests in talent development and contributes to local communities through various CSR initiatives focused on education, health, and social welfare.
By joining Daewoong, you become part of a company with the scale, vision, and resources to empower your career and make a global impact in healthcare.
Founded in 1945, a global healthcare leader
Top in overseas subsidiaries among Korean pharma
- 8 Branch Operations in Asia & US
- 5 R&D Centers Worldwide
- 100+ Partners Worldwide
No.1 pharmaceutical company in Korea
- Over 4,500 employees in Korea
- 100+ Indonesian Talents Working in Korea
360+ Employees in Daewoong Indonesia
Outstanding Foreign Investment Company Award by the Indonesian Government (2022)
Recognition for Women-Friendly Corporate Culture & Diversity Management Award (2022)
Top-Tier Rewards: Competitive salary and performance-based incentives.
Autonomy & Growth: A workplace that trusts you to lead, learn, and grow.
Meaningful Work: Contribute to a triple win — employee growth, customer satisfaction, and societal advancement.
Expert Training: Direct learning from Korean hospitality and wellness leaders.
Global Opportunities: From Korea trips to overseas placements, your career can go international.
At Daewoong, we believe healthcare is more than medicine; it’s about creating better lives. Guided by our WIN-WIN-WIN philosophy, we grow together with our people, customers, and society. We value autonomy, encouraging our team to work in their own best way, choosing where, when, and how they feel most focused. Growth is our priority: we set bold goals, learn continuously, and embrace feedback. Here, work isn’t just a job; it’s a chance to do something meaningful and impactful.
Trust + Autonomy = Growth | My Journey to GM in 3 Years
https://www.youtube.com/watch?v=4r4CdnswBlY
From Analyst to GM in 3 Years Here’s How I Did It
https://www.youtube.com/watch?v=wPBWRvSGpGI
The Trust That Let Me Work My Way And Grow Faster
https://www.youtube.com/watch?v=CNaknZH-pno
A Company That Rewards You for What You Actually Do
https://www.youtube.com/watch?v=fw1c9ASOKIk
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