Office Manager

Pengiklan Anonim; Jakarta Utara; On-site; IDR 167,400,000 - 290,160,000; Full time

Job summary

Pengiklan Anonim seeks an Operations Manager to oversee head office and branches, ensuring smooth daily operations across administrative, warehouse, and fleet functions.

You will lead a team of about 14 staff, set performance targets, monitor stock accuracy, coordinate import processes, and implement SOPs while reporting to the Owner on improvements and risks.

Qualifications

• Minimum S1 education in any discipline.
• Minimum 5 years operational experience with at least 3 years in a managerial role.
• Experience in B2B distributor or trading companies.
• Proficient in Accurate system, inventory, purchasing, and sales modules.
• Proven experience leading cross-functional teams of at least 15 people.

Responsibilities

• Oversee head office and branch operations and act as escalation point for operational, administrative, warehouse, and fleet issues.
• Make daily operational decisions within established authority limits.
• Manage and supervise approximately 14 staff members including warehouse foremen, driver foremen, administrative staff, and office support.
• Set work targets and standards, conduct regular performance evaluations, and align operational standards across locations.
• Coordinate import processes including documentation, freight forwarding, and customs clearance.
• Monitor lead times and anticipate shipping delays.
• Maintain product documentation completeness: COA, MSDS, certificates, and customs documents.
• Develop and implement SOPs for all administrative, operational, warehouse, and delivery processes.
• Prepare and control operational budgets in coordination with Finance Manager.

Skills

Leadership

Cross-functional leadership

Inventory management

Staff development

Decision making

Education

S1 education

Tools

Accurate system

Job description

This role is responsible for full operational oversight of the head office and branch locations, serving as the primary escalation point for all operational, administrative, warehouse, and fleet issues. The Operations Manager will make daily operational decisions within established authority limits and manage a team of approximately 14 people including warehouse foremen, driver foremen, administrative staff, and support personnel.

Key responsibilities

Ensure smooth operations of head office and branches, serving as primary escalation point for operational, administrative, warehouse, and fleet issues

Make daily operational decisions within established authority limits

Manage and supervise approximately 14 staff members including warehouse foremen, driver foremen, administrative staff, and office support

Set work targets and standards, conduct regular performance evaluations, and align operational standards across locations

Recruit and develop staff under supervision

Monitor stock accuracy through systems, reports, and periodic stock takes; decide on follow-up actions for discrepancies

Approve storage policies, goods flow procedures, and handling of problematic stock

Oversee delivery scheduling and fleet utilization through the Driver Foreman

Ensure vehicle maintenance, licensing, and operational readiness are controlled

Coordinate import processes including documentation, freight forwarding, and customs clearance

Monitor lead times and anticipate shipping delays

Maintain product documentation completeness: COA, MSDS, certificates, and customs documents

Ensure operational needs of sales team and area coordinators are met: goods availability, delivery efficiency, documentation completeness, and administrative support

Act as liaison between field needs and warehouse, administration, and delivery functions

Manage administrative matters including allowances, operational vehicles, and expense claims

Develop and implement SOPs for all administrative, operational, warehouse, and delivery processes

Ensure all processes are correctly and consistently recorded in the Accurate system

Manage vendors including couriers, freight forwarders, maintenance, cleaning, and security services

Prepare and control operational budgets in coordination with Finance Manager

Ensure completeness and validity of company licenses including import and chemical storage permits

Apply occupational health and safety standards in office and warehouse areas

Provide regular reports to Owner on operational conditions, stock, fleet, constraints, and improvement recommendations

About you

Minimum S1 education, any discipline

Minimum 5 years operational experience with at least 3 years at managerial level

Experience in B2B distributor or trading companies

Proficient in Accurate system, particularly inventory, purchasing, and sales modules

Proven experience leading cross-functional teams of at least 15 people through supervisor or foreman structures

Understanding of import procedures, customs processes, and inventory management principles

Demonstrated track record of building SOPs or work systems from scratch

High integrity and trustworthiness with budget and company information responsibility

Willing to undertake business travel to branch locations

Able to operate independently so Owner is not involved in daily matters

Willing to make field decisions and take responsibility for outcomes

Able to build and standardize work systems, not just maintain existing routines

Able to enforce discipline and work standards consistently across team

Able to maintain accurate operational and inventory data as basis for decision-making

Able to communicate actual conditions to Owner openly, including when problems occur