Manager Operasional

PT Bloome Baby Indonesia; Jakarta Barat; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

PT Bloome Baby Indonesia is seeking an Operations Manager to own end-to-end warehouse and fulfillment across all sales channels. You will lead a high-autonomy team, optimize stock accuracy, and partner with the founder to tighten processes and drive operational discipline.

The role covers inventory control, PO management, reengineering stock opname, and cross-functional coordination with marketing, finance, and retail teams in a fast-growing baby lifestyle brand environment.

Qualifications

• 3–5+ years in operations, with direct hands-on experience managing warehouse, fulfillment, and marketplace operations.
• Direct working experience with Indonesian marketplace platforms (Shopee, Tokopedia, TikTok Shop) at an operational level.
• Background in e-commerce, consumer goods, or a brand with a physical retail component.
• Comfortable with WMS/ERP systems and confident in Excel or Google Sheets.
• Able to read basic financial reports and work productively with a finance team.
• Experience hiring, onboarding, and managing admin and operational staff.

Responsibilities

• Oversee warehouse operations, inventory accuracy, and outbound fulfillment performance.
• Own the receiving-to-system-entry process and the integrity of stock data.
• Manage purchase orders and inbound goods with existing suppliers.
• Set and hold fulfillment SLAs across all sales channels.
• Lead, develop, and hold accountable the warehouse team.
• Direct marketplace admins to ensure listings, inventory sync, and campaign readiness across channels.
• Coordinate with marketing/creative teams so ops aligns with campaigns.
• Build and maintain SOPs, checklists, and reporting rhythms.

Skills

Operations management

Warehouse operations

Fulfillment

Marketplace operations

Excel

Google Sheets

WMS/ERP

Finance collaboration

Staff onboarding

Leadership

Tools

WMS/ERP

Job description

Bloomē is a premium baby lifestyle brand built on Scandinavian-inspired design and low-toxic, certified materials. We sell across all leading marketplaces in Indonesia, at our own physical retails and website, and through a growing wholesale and reseller network. We are in a growth phase and are constantly expanding our team and inviting proactive people to join our team.

About the Role

The Operations Manager owns the entire path from stock arriving in our warehouse to the customer receiving their order — across every channel we sell on. You will work in a high-autonomy role and will work closely with the founder for the first few months tightening what already works, developing what doesn't work, and bringing an operational discipline to your team.

1. Supply Chain & Fulfillment

Full accountability for warehouse operations, inventory accuracy, and outbound fulfillment performance

Own the receiving-to-system-entry process and the integrity of our stock data

Manage the purchase order and inbound goods process with existing suppliers

Set and hold fulfillment SLAs across all sales channels

Lead, develop, and hold accountable the warehouse team

2. Marketplace Operations

Direct our marketplace admins to ensure listings, inventory sync, and campaign readiness are executed correctly and on time across all channels

Coordinate with our marketing and creative teams so operational execution matches campaign timelines

Own marketplace operational health: order processing speed, cancellation and return rates, review and rating management

Monitor channel performance metrics and escape patterns

3. Operational Systems & Reporting

Build and maintain the SOPs, checklists, and reporting rhythms the business runs on

Deliver clear operational reporting to ownership and coordinate closely with the finance team on inventory and cost data

Own inventory accuracy as a measured outcome: rebuild the stock opname process across all locations, including the move to multi-location inventory in our system ahead of new outlet openings

What We're Looking For

Required

3–5+ years in operations, with direct hands-on experience managing warehouse, fulfillment, and marketplace operations

Direct working experience with Indonesian marketplace platforms (Shopee, Tokopedia, TikTok Shop) at an operational level

Background in e-commerce, consumer goods, or a brand with a physical retail component

Comfortable with WMS/ERP systems and confident in Excel or Google Sheets

Able to read basic financial reports and work productively with a finance team

Experience hiring, onboarding, and managing admin and operational staff

What sets a candidate apart

You have built SOPs and operating systems from scratch, not just followed them

You are comfortable working across departments without needing formal authority to get things done

You escape with a recommendation attached, never just a problem

You are willing to be on the warehouse floor, not only at a desk

You are quick on your feet to fix an operational emergency especially during a high volume transaction day

What can I earn as an Operations Manager