Operations Improvement Manager

allofresh; Indonesia; On-site; IDR 360,000,000 - 600,000,000; Full time

Job summary

allofresh in Indonesia is seeking an experienced operations professional to own end-to-end improvement initiatives, from problem identification to implementation and post-implementation monitoring.

You will analyze performance data to identify inefficiencies, conduct root-cause analyses, and define KPIs. Design improvements using Lean, Six Sigma, or Kaizen, and communicate insights to management. Strong collaboration with cross-functional teams and ERP/WMS/OMS familiarity are essential.

Qualifications

• Minimum of 5 years of experience in operations.
• Strong analytical skills with data analysis and performance measurement tools.
• Familiarity with ERP systems (NetSuite preferred) and WMS/OMS/IMS.
• Strong communication and interpersonal skills for cross-team collaboration.
• Solid understanding of warehouse operations and/or last-mile delivery operations.
• Proactive problem-solving and driving efficiency.

Responsibilities

• Own end-to-end operational improvement initiatives, from problem identification to implementation and post-implementation monitoring
• Analyze operational performance data to identify inefficiencies and bottlenecks
• Conduct root cause analyses on operational issues and ensure timely resolution with sustainable fixes
• Design and implement process improvements using Lean, Six Sigma, or Kaizen
• Define and monitor KPIs to measure impact of initiatives beyond generic tracking
• Analyze complex data to generate insights and provide dashboards or performance indicators for stakeholders
• Act as a change agent within operations, influencing stakeholders and driving continuous improvement culture

Skills

Analytical skills

Data analysis

Performance measurement

Excel

Tableau

Power BI

Python

Stakeholder communication

Cross-functional collaboration

Tools

NetSuite ERP

WMS

OMS

IMS

Job description

• Own end-to-end operational improvement initiatives, from problem identification to implementation and post-implementation monitoring
• Analyze operational performance data to identify inefficiencies and bottlenecks
• Conduct root cause analyses on operational issues (e.g., late deliveries, stockouts, high cancellations) and ensure timely resolution with sustainable fixes
• Design and implement process improvements using structured methodologies (e.g., Lean, Six Sigma, Kaizen)
• Define and monitor KPIs to measure the impact of improvement initiatives (beyond general tracking)
• Analyze complex data to generate insights, clarify problems, and provide stakeholders with dashboards or other performance indicators
• Act as a change agent within operations by influencing stakeholders and driving a culture of continuous improvement

Requirements:

• Minimum of 5 years of experience in operations, preferably in e-grocery, logistics, supply chain, or other high-volume operations
• Strong analytical skills with expertise in data analysis and performance measurement tools (e.g., Excel, Tableau, Power BI, Python)
• Familiarity with ERP systems (NetSuite preferred) and operational systems such as WMS, OMS, IMS, etc.
• Strong communication and interpersonal skills, with the ability to collaborate across teams and present insights to management
• Strong understanding of warehouse operations (picking, packing, inventory flow) and/or last-mile delivery operations
• A proactive approach to problem-solving and driving efficiency