Operations Data Analyst: Process Improvement & Analytics

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an Operations professional to analyze and improve business processes, ensuring documentation and performance against targets. You will work with stakeholders to drive improvement initiatives and mentor junior staff.

The role emphasizes accuracy, timely delivery, and the ability to manage multiple initiatives in a fast-paced fintech-oriented environment. Strong communication skills are essential.

Qualifications

• 2-3 years of experience in Operation Excellence or Business Operations Improvements, especially in financial industry.
• Strong analytical abilities with capability to identify root causes and devise solutions.
• Detail-oriented, self-driven and able to deliver in fast-paced environments.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze ongoing and upcoming business processes and ensure proper documentation.
• Identify, develop and evaluate core operational processes (target setting, incentive calculation, reporting, metrics & SLA).
• Collaborate with operations managers and stakeholders to drive improvements.
• Provide direction and guidance to junior team members.
• Ensure routine processes are completed on time and accurately; back-up PIC when needed.
• Ensure deliverables from juniors meet quality standards.

Skills

Analytical skills

Attention to detail

Multitasking

Communication skills

Job description

amIT Global Solutions Sdn Bhd is seeking an Operations professional to analyze and improve business processes, ensuring documentation and performance against targets. You will work with stakeholders to drive improvement initiatives and mentor junior staff.

The role emphasizes accuracy, timely delivery, and the ability to manage multiple initiatives in a fast-paced fintech-oriented environment. Strong communication skills are essential.