Data Analyst - Operations

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an Operations professional to analyze and improve business processes, ensuring documentation and performance against targets. You will work with stakeholders to drive improvement initiatives and mentor junior staff.

The role emphasizes accuracy, timely delivery, and the ability to manage multiple initiatives in a fast-paced fintech-oriented environment. Strong communication skills are essential.

Qualifications

• 2-3 years of experience in Operation Excellence or Business Operations Improvements, especially in financial industry.
• Strong analytical abilities with capability to identify root causes and devise solutions.
• Detail-oriented, self-driven and able to deliver in fast-paced environments.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze ongoing and upcoming business processes and ensure proper documentation.
• Identify, develop and evaluate core operational processes (target setting, incentive calculation, reporting, metrics & SLA).
• Collaborate with operations managers and stakeholders to drive improvements.
• Provide direction and guidance to junior team members.
• Ensure routine processes are completed on time and accurately; back-up PIC when needed.
• Ensure deliverables from juniors meet quality standards.

Skills

Analytical skills

Attention to detail

Multitasking

Communication skills

Job description

Job Description

• Analyze ongoing and upcoming business process to ensure proper documentation are available
• Identify, develop, evaluate organization's core operational processes (target setting, incentive calculation, reporting, setting metrics & SLA)
• Work closely with operations manager or stakeholders to drive and monitor new improvement initiatives
• Provide direction and guidance to junior team members
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Ensure deliverables from junior team members are up to standard and free of error

Qualifications

• At least 2-3 years working experience in Operation Excellence or Business Operations Improvements, especially in the financial industry
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and creativity to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill
• Nice to have: Working experience in managing large scale operation projects in fintech / same industry Working experience as a business consultant Experience in managing small team Industrial engineering degree Experience in using SQL / similar language