Operations Strategy & Process Excellence Lead

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 144,000,000 - 216,000,000; Full time

Job summary

Cermati Fintech Group in Jakarta is seeking a results-driven professional to lead Operation Excellence initiatives, optimizing after-sales and sales operations processes across claims, customer service, and reporting.

You will collaborate with Finance, Claims and other stakeholders to set targets, design incentive schemes, and implement SLAs while ensuring timely, accurate processes and continuous improvement.

Qualifications

• 2–3 years in Operation Excellence or Business Process Improvement in financial industry
• Detail-oriented with critical mindset and self-driven
• Strong analytical skills to identify root causes
• Able to multitask in fast-paced environment
• Strong verbal and written communication
• Collaborates with multiple stakeholders
• Proficient in Excel for data analysis and visualization
• Nice to have fintech/insurance/banking project experience
• Industrial engineering degree or similar
• Experience using SQL or similar language

Responsibilities

• Analyze ongoing and upcoming business processes for after sales services and ensure optimal workflow
• Identify, develop, evaluate, and optimize core sales operational processes (target setting, incentive design and implementation, reporting, setting metrics & SLA) on claims and customer service functions
• Work with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
• Ensure routine business processes are completed on time and accurately (backup PIC)
• Report to VP of Insurance to deliver action items for Improvements

Skills

Attention to detail

Critical thinking

Analytical skills

Multitasking

Verbal and written communication

Collaboration

Education

Industrial engineering degree or similar

Tools

Excel

SQL

Job description

Cermati Fintech Group in Jakarta is seeking a results-driven professional to lead Operation Excellence initiatives, optimizing after-sales and sales operations processes across claims, customer service, and reporting.

You will collaborate with Finance, Claims and other stakeholders to set targets, design incentive schemes, and implement SLAs while ensuring timely, accurate processes and continuous improvement.