AI Transformation & Operational Excellence Analyst

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 167,400,000 - 290,160,000; Full time

Job summary

DBS Bank Ltd. in Jakarta Head Office seeks an Analyst, Transformation Specialist & Operational Excellence to drive AI-enabled process improvements and digital transformations.

You will collaborate with operations and technology teams to identify efficiency gains, monitor automation performance, and support initiatives to increase STP and reduce manual touchpoints. 2–4 years in banking operations or transformation preferred.

Qualifications

• Education: Degree in Business, Finance, Engineering, Data Science, or a related field.
• Experience: 2–4 years in Banking Operations, Strategy, or Transformation roles.
• Technical skills: Generative AI or Intelligent Automation (RPA/OCR) is a plus.

Responsibilities

• Support exploration, testing, deployment and monitoring of AI-powered tools.
• Collaborate with technology and operations to integrate AI into workflows.
• Identify opportunities to increase STP and reduce manual touchpoints.

Skills

Generative AI

Intelligent Automation

Analytical thinking

Stakeholder management

Communication skills

Adaptability

Education

Bachelor's degree in Business, Finance, Engineering, Data Science, or related field

Job description

DBS Bank Ltd. in Jakarta Head Office seeks an Analyst, Transformation Specialist & Operational Excellence to drive AI-enabled process improvements and digital transformations.

You will collaborate with operations and technology teams to identify efficiency gains, monitor automation performance, and support initiatives to increase STP and reduce manual touchpoints. 2–4 years in banking operations or transformation preferred.