Operations Assistant

Ryvo; Jakarta Utara; Remote; IDR 644,699,000 - 931,232,000; Full time

Job summary

Ryvo is seeking an Operations Assistant to support day-to-day operations, track projects, and maintain documentation while working with a remote, US-based team. You will manage multiple priorities, coordinate with team members, and ensure timely delivery of tasks and reports.

Ideal candidates are detail-oriented, organized, and proactive, with excellent spoken and written English. This role requires availability 9:00 AM–5:00 PM EST, Monday through Friday, in a remote setting.

Qualifications

• Must have experience as an Operations/Administrative/Executive Assistant or similar.
• Excellent spoken and written English.
• Strong organizational and time-management skills.
• Ability to manage multiple tasks and deadlines.
• Reliable and professional in a remote environment.

Responsibilities

• Support the Operations Manager with daily tasks and coordination.
• Track projects, tasks, deadlines, and deliverables.
• Follow up with team members to ensure on-time delivery.
• Organize schedules, priorities, meetings, and internal communications.
• Maintain task trackers, documents, and records.
• Update project statuses and communicate progress.
• Prepare reports, checklists, SOPs, and other docs.
• Communicate with team and clients via email, chat, video.
• Coordinate onboarding and admin tasks for new team members.
• Monitor outstanding tasks and flag delays.
• Support quality checks to ensure accuracy.
• Organize files and documentation for easy access.
• Suggest process improvements.

Skills

Spoken English

Written English

Organizational Skills

Time Management

Attention to Detail

Task Management

Proactive Follow-up

Tools

ClickUp

Asana

Monday.com

Slack

Google Workspace

MS Office

Job description

Ryvo is looking for a highly organized, proactive, and dependable Operations Assistant to support our day-to-day operations and help keep projects, tasks, and team communication running smoothly.

This role is ideal for someone who is detail-oriented, comfortable managing multiple priorities, and good at following through. You will work closely with the operations team to track tasks, coordinate with team members, maintain documentation, follow up on deadlines, and help ensure work is completed accurately and on time.

Because this position involves working with U.S.-based clients and team members, candidates must have excellent spoken English and strong written English communication skills.

Candidates must be available to work 9:00 AM-5:00 PM Eastern Time, Monday through Friday.

Key Responsibilities

Support the Operations Manager with daily operational tasks and coordination.

Track projects, tasks, deadlines, and team deliverables.

Follow up with team members to ensure assigned work is completed on time.

Help organize schedules, priorities, meetings, and internal communications.

Maintain task management systems, trackers, documents, and internal records.

Update project statuses and communicate progress to the appropriate team members.

Assist with preparing reports, checklists, SOPs, and other operational documentation.

Communicate professionally with team members and clients through email, chat, and video calls.

Help coordinate onboarding and administrative tasks for new team members.

Monitor outstanding tasks and proactively flag delays or issues.

Assist with quality checks to ensure work is accurate and complete before delivery.

Organize files, information, and documentation so they are easy for the team to access.

Help improve internal workflows and identify opportunities to make processes more efficient.

Handle general administrative and operational support as needed.

What We’re Looking For

Previous experience as an Operations Assistant, Administrative Assistant, Executive Assistant, Project Coordinator, Virtual Assistant, or similar role is preferred.

Excellent spoken English and strong written English communication skills.

Strong organizational and time-management skills.

Excellent attention to detail.

Ability to manage multiple tasks and deadlines simultaneously.

Strong follow-through and ability to keep track of outstanding items.

Proactive and comfortable following up with others when needed.

Able to work independently while collaborating with a remote team.

Comfortable learning and using different online tools and systems.

Reliable, accountable, and responsive during working hours.

Reliable internet connection and a professional remote work environment.

Preferred Qualifications

Experience working with remote teams.

Experience with project or task management systems.

Familiarity with tools such as ClickUp, Asana, Monday.com, Slack, Google Workspace, Microsoft Office, or similar platforms.

Experience creating or maintaining SOPs, trackers, and internal documentation.

Working Hours

This position requires full availability during:

Monday-Friday
9:00 AM-5:00 PM EST