Operations & Admin Executive

Traeze Pte. Ltd.; Jakarta Utara; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Traeze Pte. Ltd. is seeking an Operations Coordinator to support day-to-day business operations across store operations, staffing, recruitment, customer enquiries, events, e-commerce fulfilment, distribution and inventory coordination.

The role emphasizes organized, proactive problem-solving, strong communication, and the ability to manage multiple tasks across platforms while aligning with SOPs. You will collaborate with teams, help with stock movements between locations, and assist with

Qualifications

• Organised and detail-oriented required.
• Experience in retail operations or e-commerce is a plus.
• Able to manage multiple tasks with proactive communication.

Responsibilities

• Handle delivery platform issues and appeals.
• Follow up on outstanding cases until resolved.
• Assist with day-to-day store operational matters.
• Respond to customer enquiries across social channels professionally.
• Follow up on unresolved enquiries and elevate complaints as needed.
• Collect staff availability weekly and follow up with staff.
• Assist with shift planning, manpower requirements, and coordinate replacements.
• Coordinate interviews and onboarding for new hires.
• Prepare packing lists and packing team mailing sheets for orders from platforms.
• Monitor stock levels and assist with stock transfers between locations.

Skills

Organized

Communication

Multitasking

Problem solving

Tools

Spreadsheets

Online systems

Job description

We are looking for a reliable, organised, and proactive Operations Coordinator to support our day-to-day business operations. You will work across store operations, staff scheduling, recruitment, customer enquiries, events, e-commerce fulfilment, distribution, and inventory coordination.

Key responsibilities

• Handle delivery platform issues and appeals, collecting supporting photos, information, and CCTV footage where required
• Follow up on outstanding cases until they are resolved
• Assist with general day-to-day store operational matters
• Respond to customer enquiries across Instagram, TikTok, Email, WhatsApp, and Telegram professionally and promptly
• Follow up on unresolved enquiries and elevate complaints or complicated matters when necessary
• Collect staff availability weekly and follow up with staff who have not submitted their availability
• Assist with shift planning, manpower requirements, and coordinate replacements and last-minute staffing changes
• Contact candidates interested in joining the team, schedule and assist with interviews, and track candidate progress
• Assist successful candidates with onboarding before their first shift
• Coordinate orders from platforms such as Shopee, TikTok Shop, and Shopify, and prepare mailing sheets and packing lists for the packing team
• Monitor stock levels across stores, identify low-stock items, and assist with stock transfers between locations

About you

• Organised and detail-oriented
• Responsible and reliable
• Comfortable following up with people
• Able to manage multiple tasks at the same time
• A clear and professional communicator
• Proactive in identifying and solving problems
• Comfortable using messaging platforms, spreadsheets, and online systems
• Able to work independently without requiring constant reminders
• Willing to learn and follow company SOPs
• Experience in retail operations, customer service, administration, events, logistics, or e-commerce would be an advantage, but training can be provided for the right candidate

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