Operational Manager

Hanam Bbq Umalas; Provinsi Bali; On-site; IDR 156,240,000 - 223,200,000; Full time

Job summary

Hanam Bbq Umalas in Bali is seeking an Operational Manager to lead restaurant operations, ensuring SOPs are followed and high service standards.

You will oversee FOH/BOH, schedule staff, manage training, control food cost and budget, and handle customer feedback while preparing for Jakarta training during probation. Domiciled in Jakarta and willing to be placed in Bali.

Qualifications

• Leadership, communication, and problem-solving capabilities.
• Proficiency in POS systems, inventory management, and basic financial reporting/restaurant P&L.

Responsibilities

• Lead, monitor, and ensure all restaurant operational activities run according to SOP.
• Oversee performance of FOH and BOH teams, staff scheduling, and employee development and training.
• Ensure availability of materials, quality standards for Korean BBQ presentation, area cleanliness, and workplace safety.
• Control operational budget, food cost, waste levels, and monthly sales targets.
• Handle customer complaints professionally and ensure consistent best service delivery.

Skills

Leadership

Communication

Problem-solving

POS systems

Inventory management

Financial reporting / P&L

Tools

POS systems

Job description

Lead, monitor, and ensure all restaurant operational activities run according to Standard Operating Procedures (SOP)

Oversee performance of Front of House (FOH) and Back of House (BOH) teams, staff scheduling, and employee development and training

Ensure availability of materials, quality standards for Korean BBQ cuisine presentation, area cleanliness, and workplace safety

Control operational budget, food cost, waste levels, and monthly sales targets

Handle customer complaints professionally and ensure consistent best service delivery

About you

Minimum 2–3 years experience as Operational Manager or Assistant Manager in F&B industry (preferably in Korean/Asian Cuisine/Grill restaurants)

Willing to participate in full training program in Jakarta during probation/orientation period

Leadership, communication, and problem-solving capabilities

Proficiency in POS systems, inventory management, and basic financial reporting/restaurant P&L

Willing to work shifts, weekends, and public holidays

Domiciled in Jakarta and willing to be placed in Bali