Operational Manager

Orchid Florist & Decoration; Jakarta Utara; On-site; IDR 180,000,000 - 280,000,000; Full time

Job summary

Orchid Florist & Decoration in Jakarta is seeking an Operational Manager to oversee daily operations across 2 outlets, ensuring smooth service, cost efficiency, and strong profitability. The role demands hands-on leadership, strategic thinking, and a focus on achieving KPIs.

The candidate should have 3–5 years of F&B operations experience, with multi-outlet exposure, and be adept at budgeting, inventory control, and driving revenue growth in a fast-paced environment.

Qualifications

• Minimum Diploma or Bachelor’s Degree in Hospitality, Management, or related field
• Minimum 3–5 years of experience as an Operational Manager in the F&B industry; experience handling multi-outlet operations is preferred
• Strong leadership and multi-tasking management skills
• Strong understanding of sales growth strategies, budgeting, costing, and inventory control
• Target-oriented with strong analytical skills
• Able to work both strategically and hands-on

Responsibilities

• Oversee and ensure optimal daily operations across 2 outlets
• Monitor and control sales performance, profitability, and cost efficiency at each outlet
• Set targets, monitor KPIs, and evaluate outlet team performance
• Coach and develop Restaurant Managers / Supervisors at each outlet
• Maintain service excellence standards and ONNI brand consistency
• Handle escalated complaints and resolve operational issues effectively
• Collaborate with Marketing, Finance, and HR teams to drive revenue growth and operational efficiency

Skills

Operational management

Leadership

Analytical skills

Strategic thinking

Education

Diploma/Bachelor's in Hospitality or Management

Job description

Minimum Diploma or Bachelor’s Degree in Hospitality, Management, or related field

Minimum 3–5 years of experience as an Operational Manager in the F&B industry; experience handling multi-outlet operations is preferred

Strong leadership and multi-tasking management skills

Strong understanding of sales growth strategies, budgeting, costing, and inventory control

Target-oriented with strong analytical skills

Able to work both strategically and hands‑on

Job Responsibilities:

Oversee and ensure optimal daily operations across 2 outlets

Monitor and control sales performance, profitability, and cost efficiency at each outlet

Set targets, monitor KPIs, and evaluate outlet team performance

Coach and develop Restaurant Managers / Supervisors at each outlet

Maintain service excellence standards and ONNI brand consistency

Handle escalated complaints and resolve operational issues effectively

Collaborate with Marketing, Finance, and HR teams to drive revenue growth and operational efficiency