Operation Strategist Specialist - Insurance

PT Dwi Cermat Indonesia; Kemayoran; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PT Dwi Cermat Indonesia is seeking an Operation Strategist Specialist - Insurance in Jakarta to analyze and optimize after-sales processes, claims handling, and related workflows. You will work with Operations, Claims, Finance, and other stakeholders to drive improvements.

The role requires 2–3 years in Operation Excellence or Business Process Improvement in financial services, strong analytical skills, attention to detail, and solid Excel and SQL capabilities.

Qualifications

• 2–3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry.
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill and ability to collaborate effectively with multiple stakeholders
• Proficiency in Microsoft Excel for Data Analysis/Visualization; Nice to have SQL experience

Responsibilities

• Analyze ongoing and upcoming business processes wrt to after sales services (claims & others) and ensure optimal workflow
• Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
• Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Report to VP of Insurance to deliver action items for further improvements

Skills

Analytical thinking

Attention to detail

Problem solving

Multitasking

Communication skills

Stakeholder management

Education

Industrial engineering degree or similar

Tools

Excel

SQL

Job description

Operation Strategist Specialist - Insurance

• Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
• Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
• Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Report to VP of Insurance to deliver action items for further improvements

Qualifications

• At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill
• Able to collaborate effectively with multiple stakeholders
• Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
• Nice to have:
  • Working experience in managing large scale operation projects in fintech / same industry
  • Working experience as a business consultant in related field in Insurance / Banking / Financial industry
  • Experience in managing and executing on complex projects with multiple stakeholders
  • Industrial engineering degree or similar
  • Experience in using SQL / similar language