Operation Strategist Specialist - Insurance

Cermati.com; Jakarta Pusat; On-site; IDR 200,880,000 - 290,160,000; Full time

Job summary

Cermati.com is seeking an Operation Strategist Specialist in Insurance to analyze ongoing and upcoming business processes related to after-sales services (claims and others) and to ensure an optimal workflow across related teams.

The role targets 2–3 years in operation excellence or business process improvement in financial services, requiring strong analytical skills, attention to detail, and the ability to collaborate with multiple stakeholders; proficiency in Excel for data analysis is

Qualifications

• 2–3 years in Operation Excellence or Business Process Improvement, esp. in financial industry.
• Attention to detail, critical mindset and self driven to get things done.
• Strong analytical skills with ability to identify root causes and solve problems.
• Ability to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Able to collaborate with multiple stakeholders.
• Proficiency in Microsoft Excel for data analysis and visualization.
• Nice to have: fintech/insurance project management experience; experience as business consultant in insurance/banking/finance; complex multi-stakeholder projects; SQL knowledge.

Responsibilities

• Analyze ongoing and upcoming business processes wrt after sales services (claims & others) to ensure optimal workflow.
• Identify, develop, evaluate, and optimize core sales operational processes (target setting, incentive scheme design, reporting, metrics & SLA on claims and customer service functions).
• Work closely with operations manager and other stakeholders to drive and monitor new improvement initiatives.
• Ensure routine business processes are completed on time and accurately (backup PIC as needed).
• Report to VP of Insurance to deliver action items for further improvements.

Skills

Attention to detail

Critical thinking

Self-driven

Analytical skills

Multitasking

Communication skills

Stakeholder collaboration

Excel data analysis

Education

Industrial engineering degree

Tools

SQL

Job description

Operation Strategist Specialist - Insurance

• Full-time
• Responsibilities:
  • Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
  • Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
  • Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
  • Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
  • Report to VP of Insurance to deliver action items for further improvements
• Requirements:
  • At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
  • Attention to details, critical mindset and self driven to get things done
  • Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
  • Ability to multitask and deliver initiatives in a fast-paced environment
  • Strong verbal and written communication skill
  • Able to collaborate effectively with multiple stakeholders
  • Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
  • Nice to have:
    • Working experience in managing large scale operation projects in fintech / same industry
    • Working experience as a business consultant in related field in Insurance / Banking / Financial industry
    • Experience in managing and executing on complex projects with multiple stakeholders
    • Industrial engineering degree or similar
    • Experience in using SQL / similar language