Operation Improvement Analyst

amIT Global Solutions Sdn Bhd; Indonesia; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

amIT Global Solutions Sdn Bhd is seeking an experienced Mall Operations and Process Improvement Specialist to identify, evaluate, and implement enhancements across mall operations in line with company policies and regulatory requirements. You will lead improvement projects, analyze data, and coordinate with MSI, Legal, HR, and Corporate Support to standardize procedures and drive efficiency.

The role emphasizes PDCA, business process management, and cross-functional collaboration to maintain

Qualifications

• Bachelor Degree, all major.
• Experience 3-5 years in the same field.
• Skill & Knowledge: Analytical Thinking, PMO, BPM, Mall Operation & Management, PDCA.

Responsibilities

• Analyze field situations to obtain information for innovative improvement analyses supporting operational performance.
• Serve as a project leader for improvement plans and service enhancements at the Mall.
• Provide improvement proposals based on data analysis to improve performance.
• Coordinate with MSI, Legal, HR, Corporate Support to ensure procedures and policies align with business processes and laws.
• Manage, monitor, and evaluate the implementation of procedures and policies.
• Collaborate to develop, implement, and monitor emergency response plans and occupational safety as a crisis center for the Mall.
• Monitor progress of special initiatives/projects related to operational improvement against targets and plans.
• Provide recommendations for budget planning and management calculations to ensure efficient resource allocation.
• Manage documentation on standardized procedures, audit reports, and compliance reports, and report status to management.

Skills

Analytical Thinking

Project Management Office

Business Process Management

Mall Operation & Management

PDCA

Education

Bachelor Degree

Job description

About the Role

Responsible for identifying and evaluating Mall opening projects in accordance with company policies and strategies to provide innovative improvements, as well as maintaining consistency, quality, and efficiency in operational activity standards and service standards, so as to support business operations efficiently and effectively.

Responsibility :

• Analyze field situations and conditions to obtain the necessary information for innovative improvement analyses to support operational performance.
• Serve as a project leader for improvement plans and service enhancements at the Mall.
• Provide improvement proposals/recommendations based on data analysis and applicable regulations to improve performance.
• Coordinate with relevant parties (MSI, Legal, Human Resources, Corporate Support, etc.) regarding the development of existing procedures and policies to ensure that every Mall operation management process is carried out properly in accordance with the company's business processes and in compliance with applicable laws and regulations.
• Manage, monitor, and evaluate the implementation of existing procedures and policies.
• Collaborate with relevant parties (MSI, Legal, Human Resources, Corporate Support, etc.) to develop, implement, and monitor emergency response plans, occupational safety, and serve as a crisis center for the Mall.
• Monitor the progress of special initiatives/projects related to operational improvement, as directed by superiors, to ensure they are running according to established targets and plans.
• Provide recommendations for budget planning and management calculations according to needs, ensuring that resource allocation is targeted and efficient.
• Manage documentation on standardized procedures, processes, audit reports, and compliance reports, and provide regular reports to management on the status of standardization efforts.

Qualification :

• Bachelor Degree, all major.
• Experience 3-5 years in the same field.
• Skill & Knowledge : Analytical Thinking, Project Management Office, Business Process Management, Mall Operation & Management, PDCA.
• Placement : Head Office Kawan Lama, West Jakarta