Operation Associate

PT Dhira Global Utama; Jakarta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Dhira Global Utama in Jakarta is seeking an Operations Associate to support daily business operations, including account administration, transaction processing, payment monitoring, and issue resolution. The role emphasizes accuracy, analytical thinking, and collaboration with cross-functional teams to ensure smooth processes.

Ideal candidates have a Diploma or Bachelor's degree, strong Excel skills, and proficiency in Bahasa Indonesia and English. Mandarin is a plus; rotating shifts may apply.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1).
• Experience in operations, payments, finance, banking, or financial services preferred.
• Basic understanding of KYC/AML processes and transaction verification is a plus.
• Strong attention to detail and organizational skills.
• Ability to work independently and with cross-functional teams.
• Proficiency in Microsoft Excel and good English/Indonesian communication.

Responsibilities

• Process new account applications, modifications, and client requests, including updates.
• Verify customer information, transactions, and documents per KYC/AML and internal procedures.
• Process and monitor clients' incoming and outgoing transactions.
• Investigate failed, pending, or delayed account and payment transactions and resolve issues.
• Identify discrepancies and potential operational risks, escalating when necessary.
• Coordinate with Payment, Finance, Compliance and others to resolve issues.
• Maintain accurate account records, transactions, documentation, and reports.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Attention to detail

Analytical thinking

Problem solving

Communication

Cross-functional collaboration

Bahasa Indonesia

English proficiency

Education

Diploma (D3) or Bachelor's Degree (S1)

Tools

Microsoft Excel

Job description

We are looking for a detail-oriented and proactive Operation Associate to support our daily business operations, including account administration, transaction processing, payment monitoring, and operational issue resolution.

The ideal candidate should have strong analytical and problem-solving skills, a high level of accuracy, and the ability to collaborate effectively with cross-functional teams to ensure smooth and efficient operations.

Key Responsibilities

Process new account applications, account modifications, and client requests, including personal information updates, account settings, leverage, and account types.

Verify customer information, transactions, and supporting documents in accordance with KYC/AML requirements and internal procedures.

Process and monitor clients incoming and outgoing Transactions.

Investigate failed, pending, rejected, or delayed account and payment transactions, ensuring timely resolution.

Identify discrepancies, unusual activities, and potential operational risks, escalating issues to the relevant teams when necessary.

Coordinate with Payment, Finance, Compliance, and other departments to resolve operational issues and ensure smooth business processes.

Maintain accurate and timely account records, transaction processing, documentation, and operational reports.

Ensure all operational activities comply with internal policies, procedures, and applicable regulatory requirements.

Requirements

Minimum Diploma (D3) or Bachelor's Degree (S1) in any major.

Previous experience in operations, payments, finance, banking, or financial services is preferred.

Basic understanding of KYC/AML processes and transaction verification is an advantage.

Strong attention to detail, organizational skills, analytical thinking, and problem-solving abilities.

Ability to work independently and collaborate effectively with cross-functional teams.

Proficient in Microsoft Office, particularly Microsoft Excel.

Good communication skills in both Bahasa Indonesia and English.

Mandarin proficiency is an added advantage.

Preferred Qualifications

Experience handling customer account administration, payment processing (incoming and Outgoing Transactions).

Familiarity with financial services or fintech operations.

Ability to manage multiple operational tasks while maintaining accuracy and efficiency.

Willing to work on a rotating shift schedule.