Operations Associate - Payments & KYC/AML

PT Dhira Global Utama; Jakarta Selatan; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Dhira Global Utama in Jakarta is seeking an Operations Associate to support daily business operations, including account administration, transaction processing, payment monitoring, and issue resolution. The role emphasizes accuracy, analytical thinking, and collaboration with cross-functional teams to ensure smooth processes.

Ideal candidates have a Diploma or Bachelor's degree, strong Excel skills, and proficiency in Bahasa Indonesia and English. Mandarin is a plus; rotating shifts may apply.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1).
• Experience in operations, payments, finance, banking, or financial services preferred.
• Basic understanding of KYC/AML processes and transaction verification is a plus.
• Strong attention to detail and organizational skills.
• Ability to work independently and with cross-functional teams.
• Proficiency in Microsoft Excel and good English/Indonesian communication.

Responsibilities

• Process new account applications, modifications, and client requests, including updates.
• Verify customer information, transactions, and documents per KYC/AML and internal procedures.
• Process and monitor clients' incoming and outgoing transactions.
• Investigate failed, pending, or delayed account and payment transactions and resolve issues.
• Identify discrepancies and potential operational risks, escalating when necessary.
• Coordinate with Payment, Finance, Compliance and others to resolve issues.
• Maintain accurate account records, transactions, documentation, and reports.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Attention to detail

Analytical thinking

Problem solving

Communication

Cross-functional collaboration

Bahasa Indonesia

English proficiency

Education

Diploma (D3) or Bachelor's Degree (S1)

Tools

Microsoft Excel

Job description

PT Dhira Global Utama in Jakarta is seeking an Operations Associate to support daily business operations, including account administration, transaction processing, payment monitoring, and issue resolution. The role emphasizes accuracy, analytical thinking, and collaboration with cross-functional teams to ensure smooth processes.

Ideal candidates have a Diploma or Bachelor's degree, strong Excel skills, and proficiency in Bahasa Indonesia and English. Mandarin is a plus; rotating shifts may apply.