Senior Manager Operation

PT Wahana Pembayaran Digital; Jakarta Pusat; On-site; IDR 700,000,000 - 1,100,000,000; Full time

Job summary

PT Wahana Pembayaran Digital is seeking a Senior Manager Operations to lead and optimize payment gateway operations. You will shape policies, oversee merchant onboarding and after-sales services, and drive performance across channels while sustaining high customer satisfaction.

The role requires 3–4 years in Operations/Strategy, with fintech or payment gateway exposure, strong analytics, and proven leadership. Collaboration with cross-functional teams is essential in a fast-paced environment.

Qualifications

• 3–4 years of experience in Operations / Operations Strategy, preferably in a leadership role.
• Experience in financial services, fintech, payment gateway, or related industries.
• Strong understanding of business operations including exposure to Business Development, Risk & Compliance, and Channel Management.
• Experience in IT systems implementation.
• Strong analytical, problem-solving, and reporting skills.
• Strong leadership, communication, and stakeholder management skills.

Responsibilities

• Develop and implement operational policies, procedures, and processes to support business objectives.
• Oversee Merchant Onboarding & After-Sales Services to ensure smooth and efficient operations.
• Monitor business operations, including channel performance, stability, opportunities, and potential risks.
• Lead and monitor the Operations team to achieve performance targets and maintain high customer satisfaction.
• Ensure timely resolution of customer issues and monitor compliance with established SLAs.
• Conduct regular audits and inspections to ensure operational and deployment standards are properly implemented.
• Collaborate with cross-functional teams to identify operational issues, improve processes, and support business growth.
• Prepare and analyze operational reports to support management decision-making.

Skills

Leadership

Communication

Stakeholder management

Analytical skills

Reporting

IT systems implementation

Job description

Senior Manager Operations – Payment Gateway

Job Description

• Develop and implement operational policies, procedures, and processes to support business objectives.
• Oversee Merchant Onboarding & After-Sales Services to ensure smooth and efficient operations.
• Monitor business operations, including channel performance, stability, opportunities, and potential risks.
• Lead and monitor the Operations team to achieve performance targets and maintain high customer satisfaction.
• Ensure timely resolution of customer issues and monitor compliance with established Service Level Agreements (SLAs).
• Conduct regular audits and inspections to ensure operational and deployment standards are properly implemented.
• Collaborate with cross-functional teams to identify operational issues, improve processes, and support business growth.
• Prepare and analyze operational reports to support management decision-making.

Requirements

• Minimum 3–4 years of experience in Operations / Operations Strategy, preferably in a leadership or managerial role.
• Experience in financial services, fintech, payment gateway, or related industries.
• Strong understanding of business operations, including exposure to Business Development, Risk & Compliance, and Channel Management.
• Experience in IT systems implementation and working with technology-related operational processes.
• Strong analytical, problem-solving, and reporting skills.
• Strong leadership, communication, and stakeholder management skills.
• Able to work in a fast-paced and dynamic environment.

After has been establish in April 2020, Paylabs has become one of Financial Solution for Business in Indonesia market.

Having relationship with financial market, we are able to deliver easy one stop payment solution to our customers.

After has been establish in April 2020, Paylabs has become one of Financial Solution for Business in Indonesia market.

Having relationship with financial market, we are able to deliver easy one stop payment solution to our customers.